Clinical Concierge - Urgent Care - Full time, Days

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

401k

Paid Time Off

Medical insurance

Dental Insurance

Paid parental leave

Tuition Reimbursement

Student Loan Forgiveness

Job Description

Texas Health Breeze Urgent Care, part of the renowned Texas Health system, operates multiple locations across the Dallas Fort Worth area with a mission to provide convenient, affordable, and high-quality urgent care services to North Texans. The centers are open from 8 a.m. to 8 p.m., 365 days a year, treating a wide range of minor illnesses and injuries such as allergies, earaches, sprains, and strains. Texas Health Breeze Urgent Care has earned several regional accolades recognizing their commitment to excellence, including Best Urgent Care/Walk-in Clinic in the Dallas Morning News Best in DFW 2024 and multiple Reader's Choice Awards across various locations. The team at Texas Health Breeze is supported by leadership and has earned the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, underscoring a dedication to both patient care and clinical training.

This job opening is for a Clinical Concierge Medical Assistant or Licensed Vocational Nurse based in Frisco, Texas, with a role that floats across multiple Texas Health Urgent Care locations. The position is full-time and requires working three 12-hour shifts per week, including rotating days, weekends, and holidays, with hours spanning from 7:45 AM to 8:15 PM. As a Clinical Concierge, you will play an essential role in enhancing the patient experience by guiding individuals and their guests through their urgent care visit. This involves managing patient registration, collecting payments, taking vitals, assisting healthcare providers during clinical procedures, and discharging patients efficiently while maintaining a high standard of care. This role demands strong clinical knowledge, excellent communication skills, and the ability to multitask in a busy clinical environment. You will be expected to uphold a professional and empathetic demeanor that builds trust and comfort for patients and their guests. Additionally, you will maintain competency in various assigned clinical duties and rotate among different positions as needed to support a seamless patient flow and clinical excellence within the urgent care centers.

Working as a Clinical Concierge at Texas Health Breeze offers a supportive team environment with excellent opportunities for professional growth. Employees benefit from an extensive benefits package including 401k, paid time off, medical and dental insurance, paid parental leave, tuition reimbursement, student loan forgiveness, and more. Staff members also earn contact hours for ongoing certification renewal during orientation. This role is critical to the delivery of quality urgent care services and offers the chance to develop your clinical skills within a respected and award-winning system committed to improving health outcomes for North Texas communities.

Job Requirements

High school diploma or equivalent
Successful completion of a Medical Assistant education program or Vocational Nurse program
Six months of previous healthcare facility clinical experience or completion of THR MA externship
Certified or registered Medical Assistant or Licensed Vocational Nurse license upon hire
BCLS certification required within 30 days of hire
THR Urine Drug Collector training required within 30 days of hire
Ability to perform varied clinical and administrative duties
Availability to work full-time with 12-hour shifts including rotating days, weekends, and holidays

Job Qualifications

High school diploma or equivalent
Successful completion of a Medical Assistant education program, certified or registered Medical Assistant or completion of a Vocational Nurse program
6 months of previous healthcare facility clinical experience as LVN, MA, CNA or similar patient care or completion of internal THR MA externship
Previous experience with electronic health records preferred
Certified or registered Medical Assistant if not completed Medical Assistant education program or LVN license upon hire
BCLS certification maintained every 2 years
THR Urine Drug Collector training within 30 days of hire

Job Duties

Collects identification and payor related documentation, conducts registration using EPIC workflow
Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level
Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider
Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, including venipuncture with prior competency check-off
Administers and documents oral and intramuscular medication using the appropriate medication verification workflow
Assists provider with procedures such as maintaining sterile field, laceration repair, I&D, and application of ortho-goods and ortho-glass
Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and their guests
Welcomes consumers and guests to the center with eye contact, smile, greeting, and personal introduction while inquiring about visit purpose
Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care
Schedules primary care referrals for consumers
Maintains office supplies, medical supplies, and medications at appropriate par levels
Performs quality checks throughout the facility per established policies and procedures
Other duties as assigned