Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Breeze Urgent Care is a premier healthcare provider committed to delivering high-quality urgent care services to the North Texas community. Established with the vision to offer convenient, affordable, and expert medical attention, Texas Health Breeze Urgent Care operates multiple locations across the Dallas-Fort Worth area. Each center is equipped and staffed to treat a wide range of minor illnesses and injuries, including allergies, earaches, sprains, and strains. Emphasizing patient-centered care, Texas Health Breeze is open 365 days a year from 8 a.m. to 8 p.m., ensuring accessibility for those in need of prompt medical attention without extended wait times. The organization is backed by Texas Health, one of the region’s largest health systems, which underscores its commitment to quality and operational excellence. Notable accolades highlight the organization’s excellence, including awards like Best Urgent Care in Denton and various reader’s choice recognitions across multiple cities, reflecting its positive reputation and commitment to outstanding patient experiences.

The Clinical Concierge role at Texas Health Breeze Urgent Care is a vital and dynamic position designed to enhance the consumer experience during urgent care visits. This full-time position requires the Clinical Concierge to work three 12-hour shifts weekly, including rotating days, weekends, and holidays, with scheduled hours between 7:45 a.m. and 8:15 p.m. The Clinical Concierge acts as a clinical and administrative liaison, guiding patients and their secondary guests through the urgent care process from registration to discharge. Responsibilities include patient registration, clinical assistance during examinations and procedures, x-ray and laboratory testing, and medication administration. The individual in this role must be proficient in electronic health record systems (specifically EPIC), perform diagnostic x-rays within the licensed scope of practice, and aid healthcare providers in delivering timely and compassionate care.

Moreover, the Clinical Concierge role encompasses duties such as collecting patient identification and payment, documenting vital signs, health history, and current medications, assisting in procedures such as laceration repair and application of orthopaedic goods, and maintaining inventory of medical supplies. The position prioritizes professionalism, empathy, and efficient workflow to build trust and comfort with patients, ultimately contributing to a superior patient care environment. The Clinical Concierge operates under the supervision of the Site Manager and collaborates closely with clinical staff and healthcare providers. This role not only demands a solid clinical foundation but also strong customer service skills, good judgment, discretion, and the ability to respond promptly to emergency situations.

Texas Health Breeze Urgent Care supports professional growth by offering specialty training commendations, the opportunity to earn contact hours for certification renewal, and a supportive team culture with strong unit-based council involvement. Benefits for Clinical Concierges include comprehensive health coverage options, 401(k) retirement savings, paid time off, paid parental leave, tuition reimbursement, and student loan forgiveness programs, promoting both personal and career development. This position is an excellent opportunity for Licensed Vocational Nurses, Medical Assistants, or other certified healthcare professionals passionate about delivering exceptional urgent care services within a collaborative and well-respected healthcare network.