Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
401k
PTO
Medical insurance
Dental Insurance
Paid parental leave
Flexible spending account
Tuition Reimbursement
Student Loan Forgiveness
Job Description
Texas Health Breeze Urgent Care is a prominent and rapidly expanding healthcare provider offering urgent care services to the North Texas community. Designed with patient needs in mind, Texas Health Breeze provides accessible, affordable, and high-quality care for a variety of minor illnesses and injuries. From allergies and earaches to sprains and strains, the centers are well-equipped to handle urgent medical needs with convenience and efficiency. Operating daily from 8 a.m. to 8 p.m., Texas Health Breeze ensures minimal wait times and the ability for many patients to leave with medication in hand, emphasizing a seamless patient experience. Backed by Texas Health, one of the largest health systems in the region, the organization plans to expand to 20 locations across the Dallas Fort Worth area, reflecting its commitment to enhancing healthcare access in the community.
The Clinical Concierge role at Texas Health Breeze Urgent Care in Plano, Texas, serves as a fundamental component of the urgent care team, working closely with providers, site managers, and other clinical staff to deliver exceptional patient care. This full-time position requires flexibility as it involves floating across multiple Texas Health Urgent Care locations, with shifts typically covering 3-12 hour days including rotating days, weekends, and holidays. The Concierge is the face of the center, guiding patients and their accompanying guests through every step of their urgent care visit. This includes patient registration, vital signs measurement, laboratory testing, x-ray examinations, assisting providers with treatments, and patient discharge.
In this role, the Clinical Concierge is responsible for enhancing the patient experience by maximizing patient throughput while ensuring the highest standards of clinical excellence are met. The Concierge collects and documents critical patient information in the electronic health record system (EPIC), performs diagnostic and therapeutic tasks such as venipuncture, administering medications, supporting minor procedures, and conducting x-rays within the licensed scope of practice. The position demands strong clinical skills, discretion, good judgment, empathy, diplomacy, and a customer service-oriented mindset. The ability to handle emergency situations is also required, including performing basic life support (BLS), oxygen administration, and timely notification of providers about urgent patient needs.
Texas Health Breeze Urgent Care has an established reputation for clinical excellence, evidenced by its receipt of several prestigious awards including the Best Urgent Care/Walk-in Clinic recognition by the Dallas Morning News and multiple Reader's Choice Awards across the region. Notably, the team has earned the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, signifying comprehensive training in urgent care and patient experience. The Clinical Concierge role offers professional growth opportunities, supported by a strong unit-based council (UBC) and a collaborative team environment that fosters continued learning and innovation in nursing and clinical practice.
Additional benefits of working with Texas Health Breeze include a competitive compensation package and comprehensive employee benefits such as 401k, paid time off (PTO), medical and dental insurance, paid parental leave, flexible spending accounts, tuition reimbursement, and student loan forgiveness programs. New Clinical Concierges receive high-quality orientation and training, including over 20 contact hours creditable towards medical assistant certification renewal. This role is perfect for candidates passionate about patient care, ready to contribute to a dynamic team, and eager to grow their clinical expertise within a leading healthcare network.
The Clinical Concierge role at Texas Health Breeze Urgent Care in Plano, Texas, serves as a fundamental component of the urgent care team, working closely with providers, site managers, and other clinical staff to deliver exceptional patient care. This full-time position requires flexibility as it involves floating across multiple Texas Health Urgent Care locations, with shifts typically covering 3-12 hour days including rotating days, weekends, and holidays. The Concierge is the face of the center, guiding patients and their accompanying guests through every step of their urgent care visit. This includes patient registration, vital signs measurement, laboratory testing, x-ray examinations, assisting providers with treatments, and patient discharge.
In this role, the Clinical Concierge is responsible for enhancing the patient experience by maximizing patient throughput while ensuring the highest standards of clinical excellence are met. The Concierge collects and documents critical patient information in the electronic health record system (EPIC), performs diagnostic and therapeutic tasks such as venipuncture, administering medications, supporting minor procedures, and conducting x-rays within the licensed scope of practice. The position demands strong clinical skills, discretion, good judgment, empathy, diplomacy, and a customer service-oriented mindset. The ability to handle emergency situations is also required, including performing basic life support (BLS), oxygen administration, and timely notification of providers about urgent patient needs.
Texas Health Breeze Urgent Care has an established reputation for clinical excellence, evidenced by its receipt of several prestigious awards including the Best Urgent Care/Walk-in Clinic recognition by the Dallas Morning News and multiple Reader's Choice Awards across the region. Notably, the team has earned the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, signifying comprehensive training in urgent care and patient experience. The Clinical Concierge role offers professional growth opportunities, supported by a strong unit-based council (UBC) and a collaborative team environment that fosters continued learning and innovation in nursing and clinical practice.
Additional benefits of working with Texas Health Breeze include a competitive compensation package and comprehensive employee benefits such as 401k, paid time off (PTO), medical and dental insurance, paid parental leave, flexible spending accounts, tuition reimbursement, and student loan forgiveness programs. New Clinical Concierges receive high-quality orientation and training, including over 20 contact hours creditable towards medical assistant certification renewal. This role is perfect for candidates passionate about patient care, ready to contribute to a dynamic team, and eager to grow their clinical expertise within a leading healthcare network.
Job Requirements
- H.S. diploma or equivalent
- Completion of approved NCT training program
- Successful completion of a medical assistant education program or vocational nurse program
- Six months previous healthcare facility clinical experience as LVN, MA, CNA, or other patient care
- Six months previous x-ray experience or internal THR NCT training
- NCT registered by the Texas Medical Board upon hire
- LVN license if applicable upon hire
- BCLS certification maintained every 2 years and required within 30 days of hire
- THR Urine Drug Collector training maintained every 5 years and required within 30 days of hire
Job Qualifications
- H.S. diploma or equivalent
- Completion of approved NCT training program
- Successful completion of a Medical Assistant education program or vocational nurse program
- Previous health care facility clinical experience as LVN, MA, CNA, or other patient care
- Previous x-ray experience or completion of internal THR NCT training
- Previous experience as licensed NCT preferred
- Experience with electronic health records, straight-arm x-ray, and orthopedic care preferred
- NCT registered by the Texas Medical Board upon hire
- LVN Licensed Vocational Nurse State of Texas if LVN upon hire
- Other certified or registered medical assistant as alternative to medical assistant education program
- BCLS certification within 30 days of hire
- THR Urine Drug Collector training within 30 days of hire
Job Duties
- Collects identification and payor related documentation, conducts registration using EPIC workflow
- Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level
- Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider
- Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off
- Administers and documents oral and intramuscular medication using the appropriate medication verification workflow
- Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application
- Performs diagnostic x-rays and documents completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider
- Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guests and in-line with patient experience standards
- Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit
- Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care
- Schedules primary care referrals for consumers
- Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned
- Performs quality checks throughout the facility per established policies and procedures
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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