Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Breeze Urgent Care is a premier healthcare provider in the Dallas-Fort Worth area, committed to delivering convenient, high-quality urgent care services to the North Texas community. Designed with the needs of patients in mind, Texas Health Breeze specializes in treating a wide range of minor illnesses and injuries, including allergies, earaches, sprains, and strains. The urgent care centers operate from 8 a.m. to 8 p.m., 365 days a year, ensuring that patients have access to care whenever they need it. With a focus on reducing wait times and providing on-site medication dispensing, Texas Health Breeze offers an efficient and compassionate healthcare experience. Supported by Texas Health, one of the region's largest and most trusted health systems, Texas Health Breeze continues to expand its footprint with plans to open 20 locations by summer 2021 across the Dallas-Fort Worth area.

Texas Health Breeze Urgent Care has earned several accolades that recognize its commitment to excellence in patient care and service. These include awards such as the Best in DFW 2024 Dallas Morning News Gold award for Best Urgent Care/Walk-in Clinic and multiple reader’s choice and finalist awards from local media outlets such as Star Local Media Plano, Southlake Style, Denton’s Original People’s Choice Awards, and Living Magazine. Furthermore, the organization proudly holds the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, underscoring its investment in specialized training and patient experience enhancement. These accolades and recognitions reflect the outstanding quality and patient-centered focus of Texas Health Breeze Urgent Care.

The Clinical Concierge role at Texas Health Breeze is a vital and dynamic position designed to enhance the patient journey within urgent care settings. This full-time position is based out of Dallas, Texas, with the incumbent floating across multiple Texas Health Urgent Care locations. The work schedule consists of three 12-hour shifts per week, covering rotating days, weekends, and holidays, from 7:45 AM to 8:15 PM. The Clinical Concierge serves as the key point of contact for patients and their secondary guests, guiding them through the urgent care visit efficiently and with empathy to maximize throughput and deliver clinical excellence.

Responsibilities in this role encompass a variety of clinical and administrative functions. The Clinical Concierge assists providers with patient care and treatment procedures, performs laboratory testing and diagnostic x-rays following established protocols, manages patient registration and payment collection using EPIC workflow, and supports patient rooming and discharge processes. The role demands proficiency in vital signs measurement, documentation of patient complaints, allergies, health history, and medication use, as well as the administration of medications as applicable. The Clinical Concierge is also relied upon to help maintain a safe environment by adhering to sterile procedures during provider-assisted treatments and ensuring clinical supplies and medications are maintained at appropriate levels.

In addition to clinical duties, the role requires a professional and empathetic demeanor to build trust and comfort with patients, providing an excellent patient experience aligned with Texas Health’s high service standards. Training and competence are key, with the position involving ongoing learning opportunities, including the chance to earn over 20 contact hours for medical assistant certification renewal during orientation. With a supportive work environment, strong unit-based council, and significant benefits including 401k, PTO, medical, dental coverage, parental leave, and tuition reimbursement, Texas Health Breeze offers a rewarding career path for motivated healthcare professionals dedicated to making a difference in urgent care.