Clinical Concierge Medical Assistant (MA-C) - Urgent Care

Indigo Urgent Care, a MultiCare Company, is a premier urgent care provider in the Pacific Northwest with over 40 clinics across Washington and Idaho. Recognized by over 400,000 five-star reviews, Indigo Urgent Care is dedicated to transforming healthcare through a people-centered approach, making health services simpler, friendlier, and more accessible. The organization combines modern technology with compassionate care to deliver world-class healthcare when and where it is needed most. Alongside its extensive network of clinics, Indigo also offers convenient virtual care, ensuring patients receive timely medical attention regardless of their location.

Joining Indigo Urgent Care as a Clinical Concierge Medical Assistant presents an excellent opportunity to expand your healthcare career within a collaborative, innovative environment. This is a full-time position with a 0.9 FTE, working primarily day shifts with a schedule of 8 am to 8 pm across three 12-hour shifts. The role offers unique earning potential with various premiums such as a $2.50/hour Indigo Premium, a $1.75/hour X-Ray Certification Premium for certified individuals, a $1.25/hour weekend differential for weekend shifts, and additional incentives including extra shift and float bonuses and a monthly Indigo Incentive Program that can pay up to $300.

The Clinical Concierge Medical Assistant plays a crucial role in providing clinical support and ensuring coordination of patient care within the scope of the Medical Assistant-Certified license. This role demands high collaboration with physicians, clinical staff, front office personnel, and clinic management to facilitate comprehensive health outcomes and exceptional patient experiences. Responsibilities extend beyond clinical tasks to include advocating for ethical and holistic care that respects the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds. Creating a safe and supportive environment for patients is vital, as is lending excellent patient customer service and clinic management assistance.

Indigo embraces innovation and values input from team members, fostering an inclusive culture focused on caring for the patients and communities served. The clinical team benefits from a modern clinic environment enabled by the latest technology, a team-based model promoting excellence, and a flexible work schedule that helps balance work-life commitments. Indigo also supports career growth through leadership pathways, mentorship programs, and a tuition reimbursement program covering up to 100% of tuition and fees for full-time employees.

This position offers more than competitive pay; it comes with a comprehensive and robust benefits package including medical, dental, and vision coverage with generous employer-paid contributions, life insurance, short- and long-term disability coverage, various retirement saving plans, paid time off including illness and wellness days, and dedicated mental health coaching and services. Indigo Urgent Care is committed to providing an extraordinary work environment for its employees alongside outstanding care for its patients.

Applicants should be prepared to meet licensing and certification requirements specific to Washington or Idaho state regulations. The pay scale ranges from $22.34 to $32.14 USD per hour, influenced by experience, skills, certifications, and education. This role is a great chance for medical assistants seeking to deepen their clinical expertise, work within a supportive and forward-thinking healthcare organization, and enjoy meaningful work with attractive compensation and benefits.