Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $22.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Employee assistance program
Job Description
Lehigh Valley Health Network (LVHN) stands as one of the nation’s most advanced and forward-thinking health systems, renowned for delivering exceptional healthcare experiences. With a steadfast commitment to teamwork, compassion, and leveraging technology, LVHN has earned national recognition as one of the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. It operates multiple hospitals including Lehigh Valley Hospital - Cedar Crest, Muhlenberg, Hazleton, and Pocono, all of which are distinguished for their outstanding patient safety standards, scoring an ‘A’ grade from The Leapfrog Group in 2020. Additionally, LVHN possesses the prestigious Magnet status, awarded five times by the American Nurses Credentialing Center, symbolizing nursing excellence and superior quality patient outcomes.
Joining LVHN means becoming part of a mission-driven organization that fosters a culture of inclusion, embraces diversity, and emphasizes continued professional development. Employees have access to a collaborative work environment where innovation and compassionate care go hand-in-hand. Whether you are embarking on your first healthcare career or considering the next step on your professional path, LVHN offers ample opportunities to make a meaningful impact.
The available position is a Medical Assistant role that serves as a critical first point of contact for patients, blending administrative, clerical, and clinical tasks to support efficient workflow and enhance patient care. This onsite role is located at the Lehigh Valley Family Medicine ExpressCare clinic on Airport Road in Allentown. The schedule typically follows a day shift pattern with variable hours from Sunday through Saturday, including weekend and holiday rotations, working from 8:00 a.m. to 8:00 p.m.
The Medical Assistant is responsible for facilitating a seamless, high-quality patient experience by managing patient check-in and check-out processes, verifying insurance, scheduling appointments, and maintaining precise electronic medical records (EMR). This role also requires obtaining vital patient data such as temperature, pulse, blood pressure, height, weight, and other clinical measurements. The Medical Assistant assists providers by collecting detailed patient histories, allergies, and medication information. They ensure that exam rooms are properly prepared, sanitized, and stocked, as well as support lab specimen collection and administer medications and vaccinations under provider orders.
Moreover, Medical Assistants at LVHN play a crucial role in patient safety by identifying risks and communicating them to providers, providing direct support during medical examinations, and following up with patients after discharge to ensure continuity of care and patient satisfaction. This multifaceted position demands strong organizational skills, proficiency in EMR systems, and a compassionate approach to patient interaction. With opportunities for professional growth and a comprehensive benefits package, this role at LVHN is ideal for candidates dedicated to excellence in healthcare delivery and patient-centered services.
Joining LVHN means becoming part of a mission-driven organization that fosters a culture of inclusion, embraces diversity, and emphasizes continued professional development. Employees have access to a collaborative work environment where innovation and compassionate care go hand-in-hand. Whether you are embarking on your first healthcare career or considering the next step on your professional path, LVHN offers ample opportunities to make a meaningful impact.
The available position is a Medical Assistant role that serves as a critical first point of contact for patients, blending administrative, clerical, and clinical tasks to support efficient workflow and enhance patient care. This onsite role is located at the Lehigh Valley Family Medicine ExpressCare clinic on Airport Road in Allentown. The schedule typically follows a day shift pattern with variable hours from Sunday through Saturday, including weekend and holiday rotations, working from 8:00 a.m. to 8:00 p.m.
The Medical Assistant is responsible for facilitating a seamless, high-quality patient experience by managing patient check-in and check-out processes, verifying insurance, scheduling appointments, and maintaining precise electronic medical records (EMR). This role also requires obtaining vital patient data such as temperature, pulse, blood pressure, height, weight, and other clinical measurements. The Medical Assistant assists providers by collecting detailed patient histories, allergies, and medication information. They ensure that exam rooms are properly prepared, sanitized, and stocked, as well as support lab specimen collection and administer medications and vaccinations under provider orders.
Moreover, Medical Assistants at LVHN play a crucial role in patient safety by identifying risks and communicating them to providers, providing direct support during medical examinations, and following up with patients after discharge to ensure continuity of care and patient satisfaction. This multifaceted position demands strong organizational skills, proficiency in EMR systems, and a compassionate approach to patient interaction. With opportunities for professional growth and a comprehensive benefits package, this role at LVHN is ideal for candidates dedicated to excellence in healthcare delivery and patient-centered services.
Job Requirements
- Specialized diploma as a medical assistant or completion of LVPG medical assistant trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment
- Excellent communication and interpersonal skills, demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
Job Qualifications
- Specialized diploma as a medical assistant or completion of LVPG Medical Assistant Trainee course
- Strong multitasking, organizational, and problem-solving skills
- Proficiency in EMR systems, word processing, and Excel
- Excellent communication and interpersonal skills, demonstrating empathy and professionalism
- Exceptional customer service and phone etiquette
- Knowledge of clinical workflows, medical terminology, and basic patient care practices
- BLS - Basic Life Support - American Heart Association within 30 days
Job Duties
- Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s)
- Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection
- Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals
- Schedule appointments while optimizing clinic workflow
- Handle patient inquiries
- Maintain electronic medical records (EMR), ensuring accuracy and compliance
- Maintaining all required logs includes but is not limited to quality control logs and stat cart checks
- Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference
- Ensure accurate documentation in the medical record
- Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review
- Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort
- Identify patient risks and communicate them to the provider
- Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking
- Collect and prepare lab specimens and complete necessary requisitions
- Administer medications and vaccinations per provider orders and established protocols within their scope of practice
- Support patient procedures and assist with medical examinations
- Complete follow-up phone calls to all patients within two to three days post discharge
Job Criteria
Experience
No experience required
Job Location
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