Clinic Services Representative

Haven Headache and Migraine Center is a pioneering virtual-first specialty clinic dedicated exclusively to patients suffering from migraine and headache disorders. Co-founded by board-certified headache specialists, Haven is committed to building the future of headache care by combining expert, compassionate treatment with advanced telehealth services to ensure accessibility and convenience for its patients. While the clinic primarily operates through telehealth, the in-clinic services offered at the Beverly Hills location play a critical role in providing holistic care and support to patients with chronic headache conditions.

At Haven, expert care is tailored to the real lives of the millions affected by headaches, emphasizing accessibility, empathy, and uncompromising quality. The clinic fosters an inclusive and supportive environment, reinforcing its commitment to diversity and inclusion by welcoming candidates from all backgrounds. This commitment is reflected in its founding team and its approach to patient care.

We are currently seeking a compassionate and organized Front Desk Coordinator to join our team on a part-time basis at our Beverly Hills clinic. This role reports directly to the Senior Operations Manager of In-Clinic Services and is vital for maintaining a seamless, quiet, and efficient patient experience. As the face of the clinic, the Front Desk Coordinator will serve as the first point of contact for patients, many of whom experience sensitivity to light and sound due to their conditions.

The Front Desk Coordinator is responsible for managing clinical flow, greeting patients with empathy, and ensuring that the clinic environment supports the unique needs of those with migraines. The role requires multitasking between administrative duties and clinical preparation, including managing supplies and maintaining inventory to help providers deliver the highest standard of care. The Coordinator will monitor providers' schedules, escort patients to exam rooms promptly, and schedule follow-up visits to ensure continuity of care.

This position requires exceptional interpersonal skills, especially the ability to communicate with a gentle and empathetic style suitable for patients experiencing pain. The candidate should be mindful of environmental triggers like scents and lighting that could exacerbate patients' conditions. Familiarity with Electronic Health Records (EHR) and scheduling software is essential, along with strict adherence to patient confidentiality and HIPAA guidelines.

The role offers the opportunity to contribute meaningfully to a specialty practice that is shaping the future of headache care. Starting as a part-time position working one day per week (Wednesdays from 8 AM to 5 PM), there is potential for additional hours as patient volume expands locally. Candidates will be joining a dynamic and supportive team dedicated to innovative, patient-centered care in a supportive clinical setting.

Haven Headache and Migraine Center values diversity and inclusion deeply, encouraging applications from all backgrounds, including those who may not meet every qualification but share a passion for patient care and operational excellence. We are proud to be an equal-opportunity employer that celebrates the strengths of a diverse workforce and is committed to creating an inclusive environment for all employees and patients.