Clinic Receptionist

CHI Health Clinic is a leading healthcare provider offering comprehensive medical services that span from primary care to specialty treatments. With over 20 specialties and more than 100 conveniently located clinics, including options for walk-in and virtual visits, CHI Health Clinic is committed to delivering quality healthcare that fits the busy lives of its patients. The organization emphasizes accessibility and patient-centered care, providing extended hours at select locations to meet the diverse schedules of its patients. As part of a larger network that prioritizes humankindness, CHI Health Clinic creates an environment where compassionate care and advanced medical expertise come together to promote better health outcomes for the community.

The Clinic Receptionist role at CHI Health Clinic is pivotal in upholding the clinic's mission of providing seamless, welcoming, and efficient service to all patients. As the first point of contact, the receptionist will embody the clinic's values of compassion, integrity, and professionalism. This role requires a dedicated individual who can navigate the dynamic environment of a healthcare clinic, balancing administrative duties with a genuine commitment to patient satisfaction. The receptionist will be responsible for managing patient check-ins and appointment scheduling while maintaining accurate and confidential patient records. Attention to detail and excellent organizational skills are essential in this role to support the healthcare team and ensure the smooth operation of clinic processes.

In this position, the receptionist will engage in vital communication duties such as answering and routing phone calls, updating patient demographic and insurance information, and facilitating payment collections and follow-up care arrangements. Handling patient information with discretion and according to privacy regulations is a core responsibility, reinforcing the clinic’s dedication to ethical healthcare practices. Supporting general office functions, including mail handling and supply management, also falls within the receptionist’s remit. Collaboration with clinical staff will be key to maintaining patient flow and enhancing the overall patient experience.

A successful candidate will bring at least one year of customer service or clerical experience, demonstrating an ability to manage multiple responsibilities efficiently and effectively. Familiarity with electronic health records (EHR) systems is highly advantageous, as is bilingual proficiency, which can help bridge communication gaps with diverse patient populations. This role is ideal for an organized, compassionate individual who thrives in a fast-paced healthcare setting and is eager to contribute to a healthier future for all through outstanding front office support and patient interaction.