Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Benefits
No State Income Tax
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
telehealth services
Paid Time Off
Mental health days
Volunteer days
100% vested 401K with company contribution
Tuition Reimbursement
Referral bonuses
On site education and certification programs
Base wage increases for relevant advanced degrees
Free Calm app subscription
Job Description
Carson Tahoe Health (CTH) is a distinguished not-for-profit healthcare system located in Northern Nevada, with a primary location near the scenic foothills of the Sierra Nevada in North Carson City. The healthcare network is recognized for its exceptional patient care and community focus, featuring 240 licensed acute care beds and full accreditation by the Center for Improvement in Healthcare Quality (CIHQ). CTH operates with two hospitals, two urgent care centers, an emergent care center, outpatient services, and a regional provider network spanning 19 locations. Serving a population exceeding 250,000 residents, it stands out not only for its medical excellence but... Show More
Job Requirements
- High school diploma or equivalent
- One year direct customer service experience
- Strong verbal and written communication skills
- Ability to use computer software including EMR systems
- Demonstrated ability to handle multiple tasks accurately
- Knowledge of medical terminology is a plus
- Ability to provide excellent customer service
- Ability to mentor new employees
- Willingness to work full-time day shift
Job Qualifications
- One year direct customer service experience
- Strong verbal, written communication and interpersonal skills
- One year experience in a medical office setting preferred
- Knowledge of medical terminology preferred
Job Duties
- Ensures the accuracy of all patient encounter information including demographics and insurance
- Efficiently answers phone calls and transfers calls to appropriate extensions without delay
- Ensures minimum of 50% success rate in collection of patient share of cost including co-payments
- Ensures patients have signed all necessary paperwork including welcome packets
- Ensures that current authorizations are in place prior to scheduling patients for services
- Demonstrates ability to learn and use various computer programs for scheduling and receptionist duties including EMR and Shoretel
- Follows and maintains office scheduling procedures including updating provider schedules and documenting patient encounters
- Assesses and troubleshoots problems with patients and referring physicians
- Independently demonstrates ability to provide excellent customer service
- Mentors new employees in daily job functions
- Performs other related duties as assigned
Job Location
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