Clinic Administrative Assistant - Bilingual English & Spanish

Fresenius Kidney Care, a part of Fresenius Medical Care, is a leading provider of dialysis services and products dedicated to supporting patients living with kidney disease. As a global healthcare company, Fresenius Medical Care operates outpatient dialysis clinics, hospital-based facilities, and a range of related services tailored to improve the quality of life for individuals affected by chronic kidney failure. With a commitment to clinical excellence, compassionate patient care, and innovative solutions, Fresenius Kidney Care works closely with patients, families, and healthcare professionals to deliver personalized treatment plans and ongoing support in a secure, comfortable environment.

This position is for a bilingual English and Spanish Secretary/Receptionist role within Fresenius Kidney Care's clinical setting. The role primarily involves performing general office duties, including a variety of basic and routine clerical and secretarial functions in a busy healthcare environment. Serving as the "face" of one of the outpatient or hospital facilities, the individual will be an integral member of a cross-functional team, contributing administrative support to maintain efficient clinic operations. This role significantly impacts the overall patient experience through excellent customer service and effective communication skills.

The Secretary/Receptionist will be responsible for managing front desk interactions, answering telephone calls, greeting patients and guests professionally, and maintaining a welcoming and professional environment in the reception and waiting areas. Additionally, the role involves essential scheduling and registration responsibilities, including maintaining accurate hospitalization and patient travel records, coordinating patient appointments and ancillary testing, completing and organizing admission paperwork, and assisting with medical appointment referrals and transportation coordination.

Administrative duties also form a critical component of this role, encompassing setting up and maintaining filing systems and databases, preparing purchase orders, managing accounts receivable and payable functions, maintaining inventory of office supplies, auditing medical records for compliance, and assisting with continuous quality improvement data collection. The role emphasizes confidentiality in handling patient information, adherence to company policies, and compliance with medical records standards.

Strong organizational, multitasking, and communication skills are essential to succeed in this dynamic role within a healthcare environment. Proficiency in Microsoft Office applications and the ability to adapt to various software systems are required. The position demands a professional attitude and appearance, a customer service orientation, and resourcefulness in managing issues as they arise. The job does not include supervisory responsibilities and is performed primarily at a desk in a clinical facility with potential exposure to infectious materials and occasional travel between locations.

Fresenius Kidney Care offers an inclusive work environment adhering to equal opportunity principles and maintains a drug-free workplace. The position typically requires a high school diploma or GED, with a preference for candidates possessing 1-2 years of related experience. This is an excellent opportunity for bilingual candidates seeking to make a meaningful difference in patient care while contributing to a supportive, mission-driven healthcare organization.