Clinic Administrative and Compliance Manager - Health Access Point

Rafiki Coalition for Health and Wellness is a respected San Francisco-based nonprofit organization dedicated to eliminating health disparities and improving the lives of Black, African American, and marginalized communities throughout the Bay Area. Established over 35 years ago, Rafiki Coalition has built a trusted reputation for providing a safe and welcoming environment where health, healing, and hope converge. The organization offers a holistic array of services tailored to meet the diverse needs of the community, including free and low-cost health screenings, HIV prevention and care, mental health counseling, housing and economic support, fitness classes, and nutrition programs. Rafiki’s approach to wellness transcends merely the absence of illness; it embraces a whole-person perspective that honors the cultural, social, and emotional facets of health. As an organization deeply committed to social justice, cultural humility, and compassion, Rafiki Coalition serves not just as a service provider but as an advocate, partner, and crucial resource for community empowerment. Their team works relentlessly every day to dismantle barriers, amplify marginalized voices, and foster pathways toward equitable health and opportunity.

The role of Clinic Manager for the Health Access Point (HAP) Program at Rafiki Coalition is a critical leadership position responsible for overseeing the daily administrative, operational, and compliance activities of the HAP clinic. This position ensures the clinic's smooth functioning while aligning service delivery with program objectives and supporting staff members to provide high-quality, culturally sensitive care. The Clinic Manager acts as a vital liaison linking clinical staff, operations, and organizational leadership to facilitate effective communication and coordination. Key responsibilities include managing clinic operations such as scheduling, patient flow, space utilization, and service coordination. The manager also ensures that clinic policies, procedures, and workflows are consistently and effectively implemented while identifying areas for operational improvement that enhance efficiency and patient experience. In addition to managing specimen collection workflows, the Clinic Manager handles supply management and maintains infection control standards. Programmatically, they support the implementation and administration of the HAP Program, ensuring compliance with relevant grant and organizational requirements and maintaining accurate documentation and reporting. Staff supervision is another critical aspect of the role, requiring the Clinic Manager to onboard, train, and support both licensed and non-licensed personnel, fostering a collaborative and respectful clinic culture. The position demands stringent compliance and risk management oversight, including adherence to OSHA Bloodborne Pathogens Standards, confidentiality regulations, proper biohazard handling, and readiness for audits or inspections. The Clinic Manager also champions a trauma-informed, client-centered clinic atmosphere, addressing patient concerns in collaboration with clinical leadership and coordinating effectively with internal and external partners. Financial responsibilities include tracking budgets, managing purchasing, and ensuring the availability of necessary supplies, equipment, and facility resources. This role is 100 percent onsite and may require occasional weekend work; it involves working in environments where exposure to potentially infectious materials can occur, necessitating adherence to universal precautions and use of personal protective equipment. Compensation ranges from $85,000 to $95,000 annually, reflecting the importance and demands of this position within Rafiki Coalition’s mission-driven framework.