Client Solutions Manager

Las Vegas, NV, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid parental leave

Life insurance

accident insurance

Disability insurance

Retirement with Company Match

Paid Time Off

Job Description

The Freeman Company is a renowned global leader in the events industry, committed to redefining live experiences for a new era. With over 99 years of legacy and expertise, The Freeman Company harnesses a data-driven approach and the industry’s largest network of experts to deliver exceptional exhibitions, exhibits, and events that engage and inspire audiences worldwide. This full-service solutions provider integrates traditional event management with cutting-edge technologies to create impactful moments that truly matter to clients and attendees alike. Known for its innovative approach, The Freeman Company supports businesses in achieving their event goals seamlessly while adapting to the evolving landscape of live events.

The Client Solutions Manager – Show Organizer Event Logistics role is a pivotal position within The Freeman Company’s Growth (Sales) team, specifically supporting the Show Organizer group. This role is designed for a highly organized, client-focused professional who will act as the lead point of contact in the planning and execution of high-profile events, typically managing budgets up to $1 million per event. The role demands providing an excellent end-to-end planning and service experience, offering expert consultation and handling all aspects of logistics to ensure client satisfaction and successful event delivery. The Client Solutions Manager is responsible for managing client expectations, coordinating cross-departmental teams, overseeing the event lifecycle from planning to onsite execution, and ensuring adherence to budgets.

This position offers a hybrid work schedule, requiring the candidate to work 2-3 days per week in the office or onsite at event locations, primarily in Las Vegas, NV. The Client Solutions Manager will collaborate closely with multiple internal teams including Creative, Strategy, Sponsorships, Graphic Production, and Operations, acting as a crucial liaison between clients and these departments. This dynamic role also involves travel, with an expected travel commitment of 25% to 50%, as the manager will need to be onsite for event move-in through move-out phases. This role is essential in maintaining and growing client and venue partnerships, managing invoices, quoting prices, and supporting sales and client relationship teams to renew and expand business. This opportunity is ideal for candidates with substantial tradeshow coordination or event management experience who are eager to drive excellence in large-scale event logistics and client relations.

Job Requirements

Bachelor’s degree preferred
High school diploma or equivalent with relevant work experience required
At least 3 years of professional experience in tradeshow coordination or event management
Knowledge of sales systems such as TSS and Salesforce.com preferred
Excellent customer service and organizational skills
Ability to learn multiple internal and external systems
Ability to manage multiple events simultaneously
Working knowledge of all Microsoft Office software applications

Job Qualifications

Bachelor’s degree preferred
High school diploma or equivalent with relevant work experience required
Minimum 3 years of professional experience in tradeshow coordination or event management
Knowledge of sales systems such as TSS and Salesforce.com preferred
Excellent customer service and organizational skills
Ability to learn multiple internal and external systems
Ability to manage multiple events simultaneously
Proficiency in all Microsoft Office applications

Job Duties

Lead and manage events up to $1 million per event
Work with Show Organizer clients to produce events post-sale
Manage client requirements, expectations, and scope changes per event
Serve as liaison between client and internal departments including Creative, Strategy, Sponsorships, Graphic Production, and Operations
Travel to show locations to manage events from move-in through move-out
Ensure accurate and timely invoicing to clients
Maintain knowledge of products and service offerings to assist in upselling
Quote prices and manage event budgets
Partner with Business Development and Client Relationship teams to renew client business
Translate client requirements to internal teams for timely execution
Act as primary producing lead or part of a team on event execution
Maintain and grow partnerships with facilities and venues
Entertain clients as necessary