Job Overview
Employment Type
Full-time
Benefits
Medical
Dental
Vision
Tuition Reimbursement
Paid parental leave
Life insurance
accident insurance
Disability insurance
Retirement with Company Match
Paid Time Off
Job Description
The Freeman Company is a prominent global leader in the events industry, renowned for its innovative and data-driven approach to shaping live experiences. With a rich legacy spanning 99 years, Freeman has evolved into an industry powerhouse, leveraging its broad network of experts and cutting-edge technology to create exhibitions, exhibits, and events that deeply engage audiences and inspire action. This full-service event management company specializes in delivering comprehensive solutions that cover every aspect of event planning and execution, from strategy and design to logistics and on-site management. The company’s commitment to excellence and innovation has made it a trusted partner for a wide range of clients seeking memorable and impactful event experiences.
The Client Solutions Manager – Show Organizer Event Logistics role is a critical position within Freeman’s Growth (Sales) team, specifically supporting their Show Organizer group. This hybrid role, based primarily in Orlando, FL, combines in-office work with on-site event management, typically requiring presence 3-4 days a week. The Client Solutions Manager acts as the primary point of contact for clients, spearheading the planning, coordination, and execution of event logistics to ensure seamless delivery and client satisfaction. Responsible for managing events with budgets up to $1 million, this manager must balance client expectations, budgetary constraints, and operational requirements. They facilitate communication between clients and multiple internal departments including Creative, Strategy, Sponsorships, Graphic Production, and Operations. This collaborative approach ensures all facets of the event align with client goals and meet high quality standards.
The ideal candidate will excel in managing complex event programs, juggling multiple projects and deadlines simultaneously in a fast-paced environment. They bring strong customer service and relationship management skills, combined with a keen ability to use event management tools, CRM software, and Microsoft Office applications like Excel, PowerPoint, Outlook, and Teams for efficient planning and communication. Traveling 25 percent to 50 percent of the time to event locations, the Client Solutions Manager oversees events from move-in through move-out, maintaining and growing relationships with clients and venues alike. This role also involves proactive budget management, timely invoicing, and identifying upsell opportunities to enhance client partnerships and company growth.
Freeman offers a supportive and inclusive culture with a commitment to diversity and opportunities for career advancement. The company provides competitive benefits designed to support the mental, physical, and financial well-being of employees, including medical, dental, and vision insurance, tuition reimbursement, paid parental leave, life, accident and disability insurance, retirement plans with company match, and paid time off. This position represents an exciting opportunity for professionals passionate about event logistics and client relationship management to join a respected industry leader and contribute to creating impactful live experiences.
The Client Solutions Manager – Show Organizer Event Logistics role is a critical position within Freeman’s Growth (Sales) team, specifically supporting their Show Organizer group. This hybrid role, based primarily in Orlando, FL, combines in-office work with on-site event management, typically requiring presence 3-4 days a week. The Client Solutions Manager acts as the primary point of contact for clients, spearheading the planning, coordination, and execution of event logistics to ensure seamless delivery and client satisfaction. Responsible for managing events with budgets up to $1 million, this manager must balance client expectations, budgetary constraints, and operational requirements. They facilitate communication between clients and multiple internal departments including Creative, Strategy, Sponsorships, Graphic Production, and Operations. This collaborative approach ensures all facets of the event align with client goals and meet high quality standards.
The ideal candidate will excel in managing complex event programs, juggling multiple projects and deadlines simultaneously in a fast-paced environment. They bring strong customer service and relationship management skills, combined with a keen ability to use event management tools, CRM software, and Microsoft Office applications like Excel, PowerPoint, Outlook, and Teams for efficient planning and communication. Traveling 25 percent to 50 percent of the time to event locations, the Client Solutions Manager oversees events from move-in through move-out, maintaining and growing relationships with clients and venues alike. This role also involves proactive budget management, timely invoicing, and identifying upsell opportunities to enhance client partnerships and company growth.
Freeman offers a supportive and inclusive culture with a commitment to diversity and opportunities for career advancement. The company provides competitive benefits designed to support the mental, physical, and financial well-being of employees, including medical, dental, and vision insurance, tuition reimbursement, paid parental leave, life, accident and disability insurance, retirement plans with company match, and paid time off. This position represents an exciting opportunity for professionals passionate about event logistics and client relationship management to join a respected industry leader and contribute to creating impactful live experiences.
Job Requirements
- 2+ years of experience in event sales, event account management, event project management, or a related event services environment
- strong customer service, client relationship management, and organizational skills with the ability to support complex event programs
- ability to quickly learn and navigate event management, CRM, project management, and other internal/external business systems
- demonstrated ability to successfully manage multiple events, projects, and deadlines simultaneously in a fast-paced environment
- proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams, for event planning, reporting, and client communications
- bachelor’s degree preferred, high school diploma or equivalent with relevant work experience required
Job Qualifications
- 2+ years of experience in event sales, event account management, event project management, or a related event services environment
- strong customer service, client relationship management, and organizational skills with the ability to support complex event programs
- ability to quickly learn and navigate event management, CRM, project management, and other internal/external business systems
- demonstrated ability to successfully manage multiple events, projects, and deadlines simultaneously in a fast-paced environment
- proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams, for event planning, reporting, and client communications
- bachelor’s degree preferred, high school diploma or equivalent with relevant work experience required
Job Duties
- Lead and manage events up to $1 million per event
- work with Show Organizer clients to produce events once the business has been sold
- manage client requirements, expectations, and scope changes per event
- liaise between client and Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
- travel to show location to manage event from move-in through move-out
- responsible for accurate and timely invoicing to be sent to client
- maintain knowledge of all products and service offerings and assist in upsell to existing clients beyond current contract
- quote prices and manage budgets
- partner with Business Development and Client Relationship teams to renew client business
- translate client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
- may be primary producing lead or part of a team on the execution of events
- responsible for maintaining and growing partnerships with facilities/venues
- entertain clients as necessary
Job Criteria
Experience
No experience required
Job Location
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