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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
Commuter Benefits
Paid Time Off
Job Description
SPS is a leading outsourcing solutions provider recognized globally for leveraging Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries, SPS delivers comprehensive services including Mailroom Management, Office Services—spanning Reception, Lobby Concierge, and Conference Room Management—as well as Document Processing Services through cutting-edge technologies. Within North America, SPS serves diverse sectors including banking, insurance, legal, higher education, advertising, and professional services, counting many Fortune 500 companies among its clientele. With a commitment to excellence, SPS not only aims to provide exceptional outsourcing experiences to its clients but also cultivates a dynamic workplace culture... Show More
Job Requirements
- High school diploma required
- 2-3 years of experience in guest services in fast-paced environments
- 1-2 years of leadership experience managing up to 5 direct reports
- client-facing experience in corporate or hospitality sectors
- strong communication skills
- ability to use various technology systems
- ability to solve problems creatively
- highly organized and able to prioritize under pressure
- confidentiality in handling sensitive information
- professional appearance
- positive workplace attitude
- adherence to company policies
- ability to lift 40-60 lbs
- manual dexterity for office equipment
- mobility to walk, bend, kneel, stand, or sit for extended periods
Job Qualifications
- High school diploma required
- associate or bachelor’s degree preferred (hospitality a plus)
- 2-3 years of guest experience in a fast-paced environment
- 1-2 years of leadership experience managing small teams
- client-facing experience in corporate or hospitality settings
- customer service certification is an advantage
- strong communication, interpersonal, and problem-solving abilities
- tech-savvy with adaptability to various systems
- creative problem-solving and ability to deliver results
- organized and proactive with strong prioritization under pressure
- confidentiality and discretion in handling sensitive information
- professional appearance and demeanor
- positive attitude and workplace conduct
- adherence to policies and procedures
Job Duties
- Provide local information on amenities and activities
- Arrange transportation and accommodations
- Facilitate reservations and tailored experiences
- Offer personalized recommendations
- Support client logistics as needed
- Coordinate catering for meetings and events
- Assist in event planning and execution
- Manage setup and decorations
- Oversee guest management
- Ensure high service standards
- Conduct floor walks to maintain order and supplies
- Prepare offices for new hires, moves, and departures
- Maintain signage and workspace details
- Oversee contractors and office policies
- Ensure printers and supplies are functional and stocked
- Solicit client feedback
- Gather and analyze data
- Implement improvements
- Enhance satisfaction
- Support continuous improvement
- Know emergency procedures
- Guide clients during incidents
- Act as point of contact
- Ensure client safety
- Support well-being in emergencies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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