Client Services Supervisor - Guest Services

SPS is a leading outsourcing solutions provider recognized globally for leveraging Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries, SPS delivers comprehensive services including Mailroom Management, Office Services—spanning Reception, Lobby Concierge, and Conference Room Management—as well as Document Processing Services through cutting-edge technologies. Within North America, SPS serves diverse sectors including banking, insurance, legal, higher education, advertising, and professional services, counting many Fortune 500 companies among its clientele. With a commitment to excellence, SPS not only aims to provide exceptional outsourcing experiences to its clients but also cultivates a dynamic workplace culture that values learning, inclusion, and career development for its employees.

The Guest Services Supervisor role, based in Tampa, Florida, is an exciting on-site position aimed at enhancing office environments by delivering personalized, client-focused services and comprehensive administrative support. This pivotal role acts as the warm welcome and fond farewell for clients and their guests, ensuring memorable experiences through attentive concierge services and hospitality. The supervisor collaborates closely with the Experience Team to curate local experiences, support client logistics, and manage day-to-day office operations meticulously. Serving as a "one-stop shop," the role entails managing requests efficiently with a keen eye for client specifications, demonstrating exceptional interpersonal skills, and maintaining the highest level of professionalism.

In this role, the Guest Services Supervisor oversees various responsibilities including coordination of catering and event support, workspace management to ensure functionality and aesthetics, feedback solicitation for continuous improvement, and emergency response readiness to safeguard client well-being. Candidates will engage actively in arranging transportation, accommodations, and local amenity information, alongside managing event setups and guest relations. They will be expected to maintain office supplies, supervise contractors, and uphold company policies while fostering a positive and welcoming atmosphere.

Ideal applicants should have a high school diploma with a preference for higher education in hospitality, paired with 2-3 years of guest experience in fast-paced environments and 1-2 years of leadership experience managing small teams. Strong communication abilities, technological adaptability, and problem-solving talents are crucial for success in this role. The company also emphasizes discretion, professionalism, and a proactive approach under pressure, alongside physical capabilities to handle moderate manual tasks.

SPS offers a supportive work culture focused on career growth, continuous learning, and talent recognition. Benefits include medical, dental, vision, flexible spending accounts, life and supplemental insurance options, commuter programs, and paid time off among others. The company is dedicated to diversity, equity, inclusion, providing equal employment opportunities, and offering reasonable accommodations during the hiring process. The Guest Services Supervisor position at SPS promises a rewarding career path within a well-established global organization that prioritizes both client satisfaction and employee development.