Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Paid Time Off
401k with Matching
short term disability
Life insurance
Job Description
SPS is a renowned global employer specializing in outsourcing solutions that harness Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries worldwide, SPS offers a diverse range of services including Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge, and Conference Room Management, as well as Document Processing Services through advanced technological platforms. With a strong presence in North America, SPS proudly serves clients from a variety of sectors including banking, insurance, legal, higher education, advertising, and professional services, many of whom are Fortune 500 companies. Known for its commitment to excellence, SPS continually invests in its employees' professional growth, providing comprehensive benefits and extensive training programs to foster career development. The company embraces diversity, equity, and inclusion, ensuring equal employment opportunities for all applicants and team members regardless of race, color, religion, sex, gender identity, sexual orientation, or any other protected status, thereby cultivating a supportive and respectful work culture.
The Client Services Lead role at SPS is pivotal in maintaining seamless office and mail services operations. This position is responsible for the administration and oversight of critical functions including inbound and outbound mail processing, sorting and distribution of packages, and managing shipping and receiving activities. Additionally, the Client Services Lead ensures the efficient replenishment and organization of office supplies like pens, paper, and toner while also overseeing the functionality and stocking of copy and print machines. Acting as a key point of contact for mail and package inquiries, this role provides 5-star customer service across multiple communication channels to employees and clients alike. The position also serves as a backup to the front office reception and concierge duties while taking care of light maintenance and cleaning tasks to maintain a professional and welcoming environment. Reporting to a supervisor, the Client Services Lead leads onsite client services operations, driving exceptional service standards that reflect the company’s commitment to quality and professionalism.
This role demands strong organizational capabilities, excellent verbal and written communication skills, and proficiency with PC systems including the Microsoft Office Suite. Candidates must have a sound understanding of shipping and receiving procedures and show the ability to independently manage projects and lead teams. Physical demands include handling packages weighing up to 60 pounds and performing manual tasks such as operating office machinery and standing or sitting for extended periods. SPS offers this employment opportunity with a focus on professional development, career growth, and a supportive workplace culture. Employees benefit from a comprehensive package including medical, dental, vision insurance, paid time off, retirement plans with matching, various supplemental insurance options, and numerous discount programs. SPS is committed to maintaining a fair hiring process and providing reasonable accommodations for individuals with disabilities throughout the employment lifecycle.
The Client Services Lead role at SPS is pivotal in maintaining seamless office and mail services operations. This position is responsible for the administration and oversight of critical functions including inbound and outbound mail processing, sorting and distribution of packages, and managing shipping and receiving activities. Additionally, the Client Services Lead ensures the efficient replenishment and organization of office supplies like pens, paper, and toner while also overseeing the functionality and stocking of copy and print machines. Acting as a key point of contact for mail and package inquiries, this role provides 5-star customer service across multiple communication channels to employees and clients alike. The position also serves as a backup to the front office reception and concierge duties while taking care of light maintenance and cleaning tasks to maintain a professional and welcoming environment. Reporting to a supervisor, the Client Services Lead leads onsite client services operations, driving exceptional service standards that reflect the company’s commitment to quality and professionalism.
This role demands strong organizational capabilities, excellent verbal and written communication skills, and proficiency with PC systems including the Microsoft Office Suite. Candidates must have a sound understanding of shipping and receiving procedures and show the ability to independently manage projects and lead teams. Physical demands include handling packages weighing up to 60 pounds and performing manual tasks such as operating office machinery and standing or sitting for extended periods. SPS offers this employment opportunity with a focus on professional development, career growth, and a supportive workplace culture. Employees benefit from a comprehensive package including medical, dental, vision insurance, paid time off, retirement plans with matching, various supplemental insurance options, and numerous discount programs. SPS is committed to maintaining a fair hiring process and providing reasonable accommodations for individuals with disabilities throughout the employment lifecycle.
Job Requirements
- High school diploma or equivalent
- 2 plus years prior work experience preferred
- 1 plus year of lead experience preferred or equivalent professional experience
- ability to work assigned work hours determined by manager
- excellent organizational and time management skills
- analytical abilities and aptitude in problem-solving
- superb written and verbal communication skills
- current knowledge or ability to learn computer-based systems required for functions of position
- required to maintain an overall professional appearance and attitude
- adhere to all policies and procedures required
- training and leadership proven abilities to organize, motivate, and retain team
Job Qualifications
- High school diploma or equivalent
- 2 plus years of prior work experience preferred
- 1 plus year of lead experience preferred or equivalent professional experience
- excellent organizational and time management skills
- analytical abilities and aptitude in problem-solving
- superb written and verbal communication skills
- current knowledge or ability to learn computer-based systems required for functions of position
- proven abilities in training, leadership, and team motivation
- ability to work assigned hours determined by manager
- maintain an overall professional appearance and attitude
- adherence to all company policies and procedures
Job Duties
- Provides 5-star customer service to all employees in all forms of communication
- receives inbound mail and packages and sorts incoming mail while inputting data into chain of custody software
- manages outgoing mail and package transactions
- performs shipping and receiving duties
- notifies employees upon receipt of inbound deliveries
- distributes mail and packages to company personnel
- acts as the point of contact for mail and package inquiries
- performs daily maintenance of convenience multi-function devices ensuring functionality and replenishment
- services and replenishes barista, pantry, conference, kitchen, or meeting areas
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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