Client Services Lead

SPS is a renowned global outsourcing solutions provider specializing in leveraging Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, to meet the diverse needs of clients across more than 22 countries. In North America, SPS offers a comprehensive range of services such as Mailroom Management—both physical and digital—Office Services including Reception, Lobby Concierge, and Conference Room Management, as well as Document Processing Services driven by cutting-edge technologies. Serving high-profile sectors including banking, insurance, legal, higher education, advertising, and other professional services, SPS proudly counts many Fortune 500 companies among its clients. The company is committed to excellence, innovation, and the continuous professional development of its employees, providing a dynamic and inclusive workplace that values diversity and equity.

The Client Services Lead/Mailroom Lead role at SPS is a pivotal position, serving as the central coordinator for onsite operations that shape the client and employee experience. This role is fast-paced, requiring a service-oriented leader who excels in people management and operational oversight. As the Client Services Lead, you will be the heartbeat of daily office services, ensuring that logistics run smoothly, client interactions are professional and welcoming, and operational areas such as pantry and conference rooms remain impeccably maintained. This position offers an engaging blend of hands-on responsibilities, team leadership, and problem-solving challenges, making it perfect for someone who thrives in multifaceted environments. The role requires you to oversee mail operations with precision, utilizing chain-of-custody software to guarantee accuracy. You will manage and mentor a team, monitor equipment functionality, provide concierge support at the front office, coordinate meeting setups and building moves, and report progress to leadership. Your influence will directly impact the company culture and client relationships, enhancing operational excellence and customer satisfaction.

SPS prioritizes professional growth and offers a culture of learning and development. The company promotes a supportive environment where team members can advance their careers and take on new challenges. The Client Services Lead position embodies SPS’s dedication to quality service delivery and operational efficiency. Employees in this role benefit from engaging with diverse teams across departments, gaining valuable leadership experience, and contributing to a vibrant office culture. SPS’s competitive benefits package and commitment to equal employment opportunity ensure that this role offers both personal and professional rewards. Come join a company that embraces innovation, inclusivity, and employee development, and take the lead in driving the success of onsite client services and operational management.