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SPS-North America logo

Client Services Lead

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $23.00
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Work Schedule

Standard Hours
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Benefits

career growth
Learning and development
recognition programs
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off

Job Description

SPS is a renowned global outsourcing solutions provider specializing in leveraging Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, to meet the diverse needs of clients across more than 22 countries. In North America, SPS offers a comprehensive range of services such as Mailroom Management—both physical and digital—Office Services including Reception, Lobby Concierge, and Conference Room Management, as well as Document Processing Services driven by cutting-edge technologies. Serving high-profile sectors including banking, insurance, legal, higher education, advertising, and other professional services, SPS proudly counts many Fortune 500 companies among its clients. The company is committed to excellence, innovation, and... Show More

Job Requirements

  • High school diploma or equivalent
  • Proven ability to motivate and retain a team
  • Strong analytical and problem-solving skills
  • Professional appearance and a positive, can-do attitude
  • Physical activity approximately 50% of the time, including walking, standing, and lifting

Job Qualifications

  • Minimum of 2 years professional experience, including at least 1 year in a leadership or lead role
  • Proficiency in MS Office
  • Ability to quickly learn shipping and tracking software
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Physical capability to lift up to 40 lbs frequently and move equipment/packages with standard carts

Job Duties

  • Oversee the full lifecycle of inbound and outbound mail, ensuring 100% accuracy using chain-of-custody software
  • Maintain always-ready pantry, kitchen, and conference areas, ensuring equipment functionality and supply replenishment
  • Direct daily tasks and mentor team members, ensuring alignment with company policies and timelines
  • Provide backup support for the front office as a professional face for visitors and staff
  • Coordinate meeting room setups and building moves
  • Provide regular reporting on team progress to leadership

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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