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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $25.50
Work Schedule
Standard Hours
Benefits
Staff purchase program
Staff benefits plan
Flexible work environment
fun work environment
Internal opportunities
Job Description
NRI is a distinguished logistics and supply chain company committed to providing exceptional third-party logistics (3PL) services tailored to meet the diverse needs of its clients. Located in Los Angeles, California, NRI has established a reputation for operational excellence and client-focused solutions in a competitive market. The company values teamwork and embraces a dynamic, positive, and energetic work culture where every team member contributes to mutual success under the ethos of "we are one team." NRI is dedicated to maintaining inclusivity and fairness as an equal opportunity employer, ensuring a respectful workplace free from discrimination based on race, national origin,... Show More
Job Requirements
- Must have 12+ months' customer service experience in a logistics or corporate/call center environment, 3PL a plus
- Understanding of Microsoft Office applications, specifically Outlook
- Must be 18 years or older to apply
- Must have physical ability to sit for long periods, occasionally walk and stand, climb ladders/stairs, tolerate warehouse conditions including dust, noise, odors, heat and cold
Job Qualifications
- At least 12 months of customer service experience in a logistics, corporate, or call center environment
- Knowledge of Microsoft Office applications, specifically Outlook
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize duties with minimal supervision
- Experience with continuous improvement tools and methodologies
- Ability to work under pressure and adapt to changing priorities
- Trustworthy with strong moral character
Job Duties
- Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities
- Manages client relationships by effectively handling all client interactions including higher level troubleshooting issues and collaborating with other departments
- Coordinates flow of inventory with Inventory Team and Value Added Services
- Ensures client SLAs are communicated to the operations team
- Follows NRI safety rules, safety procedures, security protocol and standard operating procedures
- Keeps work and storage areas in a safe, clean, and tidy condition at all times
- Performs other duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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