Client Services Associate

SPS is a renowned global outsourcing solutions provider that leverages Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation across more than 22 countries. Known as an award-winning employer of choice, SPS specializes in a variety of services including Mailroom Management—both physical and digital—and Office Services covering Reception, Lobby Concierge, and Conference Room Management. The company serves a diverse clientele across industries like banking, insurance, legal, higher education, advertising, and other professional services. Among its clients are numerous Fortune 500 companies, reflecting SPS's commitment to delivering high-caliber outsourcing experiences.

SPS fosters a work culture anchored in professional development, offering comprehensive benefits and diverse training programs designed to help employees build rewarding careers. The company upholds a strong commitment to equity, diversity, and inclusion, ensuring fair and equal treatment of all applicants and employees regardless of race, gender, religion, age, disability, or any other protected status. The company also provides reasonable accommodations during the hiring process for individuals with disabilities to ensure an accessible, inclusive, and equitable recruitment experience.

The Client Services Associate role at SPS is pivotal in maintaining the seamless operation of mail and office services within the company’s business service centers. Reporting to the Client Services Supervisor, Manager, or equivalent leadership, the Client Services Associate delivers operational functions that include processing inbound and outbound mail, distributing and delivering packages, managing shipping and receiving of products and supplies, and keeping office supplies organized and replenished. The associate is also responsible for ensuring copy and print machines are functional and stocked with necessary materials, providing backup reception or concierge support, and undertaking light maintenance and cleaning duties.

This role requires the highest level of professionalism and customer service; the Client Services Associate serves as a critical touchpoint for all company personnel and clients, maintaining a courteous, efficient, and professional image of SPS at all times. The position is integral to supporting the daily logistics and operational activities that ensure the business service center runs efficiently and effectively. The ideal candidate will have strong communication skills, a keen attention to detail, the ability to multitask, and a proactive approach to work. They will be adept at using office technology and software, including multifunction devices and mail processing systems, while maintaining a positive and professional demeanor in all interactions.

SPS offers a competitive work environment where career growth, learning and development, and talent recognition are prioritized. The company provides numerous benefit offerings including medical, dental, vision insurance, and retirement plans with matching contributions. Employees have access to various insurance options, commuter benefits, educational discounts, and paid time off, among others. SPS’s commitment to its employees is reflected in its supportive culture, investment in training, and emphasis on creating career opportunities throughout North America and globally.

In this role, candidates can expect opportunities to enhance their skill set through exposure to various facets of office management and client services, while contributing to a dynamic and innovative company that values integrity, excellence, and employee development. The Client Services Associate’s contributions are fundamental to maintaining smooth business operations and ensuring that SPS's high standards of client service and internal support are consistently met.