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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Volunteer time off
Job Description
L&E Research, Inc. is a leading market research firm known for its commitment to delivering exceptional client experiences through meticulous operational excellence. Founded with the goal of providing high-quality insights, L&E Research specializes in qualitative and quantitative research services that cater to a variety of industries. As a dedicated company focused on both innovation and client satisfaction, L&E Research operates with a deep understanding of the vital role that client services and operational integrity play in the market research arena. The company fosters an environment that balances professionalism with a supportive and dynamic workplace culture, aiming to nurture growth opportunities... Show More
Job Requirements
- Previous experience as sr. CSR or equivalent mentorship and service experience
- Full-time availability with flexibility in schedule
- Valid driver’s license, insurance, and transportation (exceptions may apply by location)
- Strong written and verbal communication skills
- Familiarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech
- Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds
- Must be able to conduct manual tasks without interference
Job Qualifications
- Prior supervisory or mentorship experience in a client services, retail, or hospitality role
- Demonstrated ability to lead others and manage small teams or shifts
- Interest in learning and contributing to multiple areas of the business (e.g., recruiting, data, operations, or technical functions) strongly preferred
- Additional skills such as Excel, database systems, or technical/programming experience are a plus
Job Duties
- Act as assistant manager in the absence of the CSM with minimal support
- Coordinate the onboarding and development of new CSRs
- Serve as a mentor and example to the Client Services team, maintaining professional and service standards
- Support the CSM in reinforcing current policies and procedures with CSRs
- Ensure daily facility readiness including cleanliness, room setup, and material preparation
- Support project execution including food orders, client needs, and cleanup
- Collect information for and help build the Day of Needs for each project
- Maintain the project workbook with current study details and ensure the Nightly Report is completed
- Monitor technology such as printers, projectors, AV systems, and streaming platforms
- Report issues and assist in basic troubleshooting of equipment to reduce disruptions
- Oversee shipping logistics and FedEx supply management
- Assist the CSM in maintaining inventory levels and ordering supplies
- Ensure proper stocking of client rooms, kitchen, and facility materials
- Execute shopping trips for project needs using personal vehicle (mileage reimbursed)
- Cover reception desk
- greet guests and direct visitors
- Answer and route calls professionally
- help monitor guest entry for safety
- Secure valuables, report suspicious activity, and maintain a clean and safe environment
- Provide cross-functional support in areas such as recruiting, database management, programming support, or administrative projects based on business needs and individual strengths
- Completion of all required IT and security training courses
- Adherence to ISO/IEC 27001 and ISO 20252 compliance standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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