Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Standard Hours
Benefits
401(k) with matching
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
Employee assistance program
Professional Development
Tuition Assistance
Uniform Stipend
Retirement Plan
Job Description
Gulf Coast Veterinary Specialists (GCVS) is a renowned veterinary hospital located in Houston, Texas, specializing in providing advanced care for companion animals. As a leader in veterinary medicine, GCVS offers a broad spectrum of specialty services including emergency and critical care, cardiology, oncology, neurology, surgery, and more. With a state-of-the-art facility and a team of expert veterinary professionals, GCVS is dedicated to delivering exceptional patient care while fostering strong partnerships with the veterinary community throughout the Greater Houston area and beyond. The hospital continuously strives to improve the lives of pets and their families, ensuring that every patient receives compassionate, high-quality treatment in a collaborative and supportive environment.
The role of Client Service Representative at GCVS is crucial in providing a warm and welcoming experience to all clients and their pets visiting the hospital. This full-time weekend days position offers an hourly wage between $17 and $19, depending on experience, with an additional $3 hourly weekend differential. Employees at GCVS benefit from a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan with matching, life and disability insurance, paid time off and holidays, professional development opportunities, and more. Scheduled hours for this role are Friday through Sunday, from 6:00 AM to 6:00 PM.
As a Client Service Representative, you will serve as the essential first point of contact for clients, providing compassionate support, answering inquiries, coordinating patient admissions and discharges, scheduling appointments, and managing communications between clients and the medical team. This fast-paced role demands excellent communication skills, a strong customer service orientation, and the ability to multitask and adapt to the dynamic veterinary environment. Your ability to make a positive first impression will influence client satisfaction and enhance the outstanding reputation of GCVS in the community. This position suits candidates passionate about animal welfare and eager to contribute meaningfully to a team that values dedication, quality care, and client advocacy.
The role of Client Service Representative at GCVS is crucial in providing a warm and welcoming experience to all clients and their pets visiting the hospital. This full-time weekend days position offers an hourly wage between $17 and $19, depending on experience, with an additional $3 hourly weekend differential. Employees at GCVS benefit from a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan with matching, life and disability insurance, paid time off and holidays, professional development opportunities, and more. Scheduled hours for this role are Friday through Sunday, from 6:00 AM to 6:00 PM.
As a Client Service Representative, you will serve as the essential first point of contact for clients, providing compassionate support, answering inquiries, coordinating patient admissions and discharges, scheduling appointments, and managing communications between clients and the medical team. This fast-paced role demands excellent communication skills, a strong customer service orientation, and the ability to multitask and adapt to the dynamic veterinary environment. Your ability to make a positive first impression will influence client satisfaction and enhance the outstanding reputation of GCVS in the community. This position suits candidates passionate about animal welfare and eager to contribute meaningfully to a team that values dedication, quality care, and client advocacy.
Job Requirements
- High school diploma or equivalent
- Previous experience in veterinary client services or related field preferred
- Weekend availability including Friday through Sunday
- Strong interpersonal skills
- Ability to manage confidential information with discretion
- Basic financial processing skills
- Positive attitude and team player mindset
Job Qualifications
- Experience in a customer service role preferably in veterinary medicine
- Excellent verbal and written communication skills
- Ability to multitask and adapt in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficient computer and phone skills
- Fluent English speaking and reading skills
- Friendly and compassionate demeanor
Job Duties
- Educate and support clients and referring veterinarians about services
- Assist clients in scheduling appointments at the hospital
- Handle reminder and follow-up communications via phone and email
- Accurately update and maintain client and pet records
- Coordinate patient admissions and discharges
- Process financial transactions and billing
- Facilitate communication between clients and medical staff
Job Criteria
Experience
No experience required
Job Location
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