Client Service Representative - Veterinary Receptionist

Gailor Animal Hospital is a full-service veterinary medical facility located in Louisville, KY, dedicated to providing top-tier medical, surgical, and dental care to pets in the community. As a proud partner of United Veterinary Care, we embrace a unique culture that values individuality and empowers our team to offer compassionate and comprehensive care. Our commitment extends beyond just medical treatment as we emphasize responsible pet ownership, preventative health care, and ongoing educational opportunities for pet owners. We understand that each patient is a cherished member of their family, and we strive to deliver personalized services to ensure the health and wellbeing of every animal that walks through our doors. We are an inclusive employer, providing equal opportunities regardless of race, gender, age, disability, or other protected classes, ensuring a welcoming and diverse workplace environment.

We are currently hiring a full-time Client Service Representative (CSR) to join our dedicated veterinary team. The CSR at Gailor Animal Hospital plays a crucial role as the first and last point of contact for our clients, acting as the bridge between pet owners and our veterinary professionals. This position requires a compassionate individual who can skillfully engage with both humans and animals, ensuring clients feel welcomed, safe, and comfortable throughout their visit. The CSR is responsible for managing front desk operations efficiently while facilitating effective communication regarding patient care and hospital services. This role offers a unique opportunity for personal and professional growth within the veterinary field, supported by an environment that encourages ongoing learning and development. The ideal candidate will possess outstanding communication skills, emotional intelligence, and a patient-centered mindset to handle a variety of situations ranging from routine appointments to emergencies. The position offers a competitive salary and a comprehensive benefits package designed to support employee wellness and job satisfaction at Gailor Animal Hospital.