Client Service Representative (CSR) (Day & Night Shifts)

Evolution Veterinary Specialists (EVS) is a privately owned veterinary hospital committed to delivering the highest quality medical care to pets and ensuring the professional growth and job satisfaction of all its team members. Founded with a passion for veterinary medicine and patient care, EVS upholds core values encapsulated in the acronym BRITE: Best Medicine, Respect, Integrity, Teamwork, and Empathy. Unlike many corporate-owned hospitals, EVS offers a close-knit, supportive work environment where employees regularly collaborate with hospital ownership and management, fostering a culture of openness, respect, and professional success. This approach allows EVS to maintain its dedication to client and patient care while nurturing a workplace where employees feel valued and empowered. The role of Client Service Representative (CSR) at Evolution Veterinary Specialists is an integral part of the hospital's daily operations and a key link between clients, patients, and medical professionals. This position is offered on a full-time basis with available overnight and day shifts, reflecting the hospital's commitment to providing comprehensive care 24/7. Hourly pay ranges from $16.50 to $23.00, depending on experience and skill set, under a non-exempt hourly employee classification. The CSR role is in-person at the hospital with a variety of schedules, including Thursday through Saturday (3 shifts of 12 hours) and Sunday through Wednesday (4 shifts of 10 hours). As the first point of contact for clients and visitors, the CSR embodies the hospital's brand image by providing courteous, efficient, and knowledgeable service. Responsibilities range from scheduling appointments, managing client relationships, and resolving issues to handling multi-line phone systems and processing financial transactions with accuracy and empathy. Comforts such as offering refreshments to clients during wait times illustrate the hospital's commitment to client experience. The CSR is also expected to assist with specialized payment options like CareCredit and Pet Insurance applications and to manage patient records and correspondence professionally and confidentially. The position requires familiarity with practice management software (EzyVet) and payment platforms like PayJunction. It demands exceptional interpersonal skills and the ability to operate independently with accountability and adherence to hospital policies. EVS values a CSR who embraces ongoing learning, innovation, and growth within their role, demonstrating flexibility, critical thinking, and a commitment to superior customer service. A unique aspect of this position includes working comfort with a variety of animals, including exotic species, highlighting the specialized nature of the hospital. EVS offers a comprehensive benefits package effective upon hire and after designated periods, including long-term and short-term disability, life and AD&D insurance at full hospital coverage, and medical benefits with significant employer contributions. Dental, vision, pet insurance options, and access to flexible spending accounts further enhance employee well-being. Retirement planning options with a 401k match, paid family leave, school activities leave for working parents, accrued paid time off, sick leave, continuing education reimbursements, and longevity bonuses embody EVS's investment in its workforce. Employees can expect varied yet consistent work schedules averaging at least 36 hours weekly, with optional on-call shifts and overtime at management discretion. This full-time role reports directly to the CSR Supervisor and does not hold supervisory responsibilities. Evolution Veterinary Specialists is an equal opportunity employer proud of its inclusive policies which prohibit discrimination of any kind and actively promote equality of opportunity, selecting candidates solely on individual merit. EVS welcomes a broad spectrum of applicants who share its vision for exemplary veterinary patient and client care alongside a rewarding career experience.