Job Overview
Employment Type
Full-time
Compensation
Salary
Range $61,500.00 - $102,500.00
Benefits
competitive compensation
comprehensive benefits
Career development opportunities
Ongoing learning
A collaborative culture
Accessible leadership
Meaningful work
Job Description
Gallagher, a leading global insurance brokerage and risk management services firm, empowers businesses by providing innovative solutions to manage and mitigate risk. With a foundation built on integrity, teamwork, and client-centric approaches, Gallagher supports organizations to grow, lead, and innovate fearlessly. The company has embraced a digital ecosystem that integrates advanced data analytics and comprehensive consulting tools, enabling client strategies to be tailored and highly effective. This technology-driven yet people-focused culture fosters trust, curiosity, and ownership, allowing employees to impact client success while advancing their careers.
As a Client Service Manager within Gallagher's Commercial team, this role places you at the forefront of client relationship management and service delivery excellence. You will lead the coordination of tailored insurance solutions that meet the diverse needs of commercial clients, ensuring their risk is comprehensively addressed and managed. The role is dynamic, encompassing client interaction, internal team collaboration, and compliance maintenance. It involves guiding renewal processes, analyzing client requirements, mentoring junior colleagues, and leveraging Gallagher’s technology to streamline operations and enhance productivity. By acting as a trusted advisor and facilitator, you help clients navigate complex risk landscapes, strengthen confidence in their coverage, and explore new opportunities for growth.
This position offers an opportunity for career growth within a supportive environment that values adaptability, continuous learning, and teamwork. The Client Service Manager is instrumental in maintaining high service standards through regular audits and accurate data management while fostering a collaborative spirit among colleagues. The role demands strong interpersonal skills, resilience, and a proactive mindset to meet shifting priorities and challenges. Gallagher champions diversity and inclusion, welcoming diverse perspectives to enrich their culture and service excellence. Employees in this role benefit not only from a competitive compensation package but also from comprehensive benefits, career development opportunities, and a people-first culture dedicated to meaningful global and local impact.
As a Client Service Manager within Gallagher's Commercial team, this role places you at the forefront of client relationship management and service delivery excellence. You will lead the coordination of tailored insurance solutions that meet the diverse needs of commercial clients, ensuring their risk is comprehensively addressed and managed. The role is dynamic, encompassing client interaction, internal team collaboration, and compliance maintenance. It involves guiding renewal processes, analyzing client requirements, mentoring junior colleagues, and leveraging Gallagher’s technology to streamline operations and enhance productivity. By acting as a trusted advisor and facilitator, you help clients navigate complex risk landscapes, strengthen confidence in their coverage, and explore new opportunities for growth.
This position offers an opportunity for career growth within a supportive environment that values adaptability, continuous learning, and teamwork. The Client Service Manager is instrumental in maintaining high service standards through regular audits and accurate data management while fostering a collaborative spirit among colleagues. The role demands strong interpersonal skills, resilience, and a proactive mindset to meet shifting priorities and challenges. Gallagher champions diversity and inclusion, welcoming diverse perspectives to enrich their culture and service excellence. Employees in this role benefit not only from a competitive compensation package but also from comprehensive benefits, career development opportunities, and a people-first culture dedicated to meaningful global and local impact.
Job Requirements
- Bachelor's degree with a minimum of 3+ years client service and/or claims management experience
- High school degree/GED with a minimum 8+ years client service and/or claims management experience
- A property and casualty insurance license
- Proficiency in Microsoft Office
- A desire to build relationships and deliver results
- Adaptability and resilience in managing shifting priorities
- A collaborative mindset to work with teams across Gallagher
Job Qualifications
- Bachelor's degree with a minimum of 3+ years client service and/or claims management experience
- High school degree/GED with a minimum 8+ years client service and/or claims management experience
- A property and casualty insurance license
- Proficiency in Microsoft Office
- A desire to build relationships and deliver results
- Adaptability and resilience in managing shifting priorities
- A collaborative mindset to work with teams across Gallagher
Job Duties
- Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage
- Build and maintain strong relationships with clients through timely responses and strong customer service
- Support your team in addressing client risk management needs through consultative conversations and personalized strategies
- Conduct regular audits to ensure compliance with regulations and maintain high service standards
- Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
- Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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