Client Service Manager

Gallagher is a leading insurance brokerage, risk management, and consulting firm that supports businesses in facing risk with confidence. With a rich history spanning over 95 years, Gallagher has built a reputation for delivering innovative solutions and exceptional client service. The company’s commitment to integrity, teamwork, and a client-centric approach fuels its success, empowering businesses to grow, lead, and innovate without the threat of unmanaged risks. Gallagher's digital ecosystem offers a modern suite of consulting tools designed to meet clients where they want to be met, supported by advanced data and analytics that provide a comprehensive overview of the risk landscape. Within this environment, employees are encouraged to bring their unique perspectives and creativity to foster a culture of curiosity, learning, and professional growth.

The Commercial Client Service Manager role at Gallagher represents a vital position within the Commercial team, focused on delivering high-quality service solutions to clients. This full-time role centers around managing client relationships, guiding renewal processes, and ensuring thorough understanding and response to client needs. By leveraging Gallagher’s technology and data-driven tools, the Client Service Manager helps streamline processes and enhance productivity. This individual plays a crucial role in mentoring junior team members, ensuring compliance with industry standards, and supporting the team with consultative strategies tailored to each client’s unique risk profile. The position offers the opportunity to advance a career within a supportive, collaborative, and dynamic environment where employees are empowered to take ownership of their work and contribute significantly to the success of the company and its clients.

Successful candidates for this role should bring a balance of client service expertise, adaptability, and a collaborative mindset. As a Client Service Manager, you will not only maintain strong relationships but also identify opportunities for additional services, foster team development, and manage multiple priorities effectively. Gallagher provides competitive compensation, including a salary range influenced by experience, location, and role complexity, as well as comprehensive benefits beginning on day one. These benefits include medical, dental, vision plans, life and accident insurance, 401(k) options, tax-advantaged accounts, educational reimbursements, and paid parental leave, alongside additional perks such as digital mental health services, flexible work hours, and wellness programs. Gallagher’s core values focus on inclusion and diversity, ensuring equal opportunity and workplace equity for all employees. By joining Gallagher, a Client Service Manager becomes part of a company that values innovation, integrity, and meaningful impact within the insurance and risk management industry.