Client Service Manager

Memphis, TN, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $64,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k

Employee assistance program

Paid Time Off

Job Description

Clarion Security LLC is a renowned security services provider dedicated to building a culture of excellence by hiring and nurturing top-tier professional team members. This company emphasizes diversity and inclusion, ensuring that security officers can bring their authentic selves to work, fostering a positive and productive environment. Clarion Security offers comprehensive benefits, including medical, dental, and vision coverage, life insurance, a 401K plan, employee assistance programs, and various perks for all full-time employees. This commitment to employee well-being highlights the company's understanding of the value of its workforce and its investment in their professional and personal growth. Employees at Clarion Security are more than just guards; they are valued professionals who contribute meaningfully to the company’s success and reputation.

The Client Service Manager role at Clarion Security LLC is a critical position responsible for maintaining and expanding strong relationships with assigned security clients while ensuring the seamless delivery of contracted security services. This role acts as the primary contact point for client accounts, managing service quality, officer performance, site compliance, and operational execution over multiple locations. The position entails overseeing a sizable team of security personnel, including over 60 officers and supervisors, requiring exceptional leadership skills and the ability to manage complex, large-scale staffing environments effectively. The Client Service Manager will be integral in ensuring client satisfaction by managing day-to-day security operations, conducting regular meetings and site visits, and responding promptly to any client concerns or emergencies. The role demands strong communication and negotiation skills to engage stakeholders at all levels, including executive and C-suite leadership. This is a full-time position offering a competitive salary of $64,000 per year, tailored for professionals who thrive in high-responsibility roles requiring diligent operational oversight and client-focused management. Joining Clarion Security as a Client Service Manager means becoming part of a company that values integrity, professionalism, and continuous improvement, offering numerous opportunities for career advancement in the security industry.

Job Requirements

Must be available to respond to phone calls and operational issues outside of normal business hours including nights and weekends
Flexible schedule required with ability to support 24/7 client operations
Frequent travel to client sites may be required

Job Qualifications

Minimum 5 plus years of experience in client service management security operations account management or related field
Proven experience supervising and managing 60 plus security officers and supervisors across multiple sites
Bachelor's degree in Business Management or related field preferred or equivalent work experience
Experience in security operations including CCTV monitoring and truck yard industrial site experience preferred
Strong background in client service delivery and operational management
Exceptional communication skills including verbal written presentation and negotiation abilities
Proven ability to influence and communicate effectively with clients executives and internal teams
Strong relationship-building skills with a high level of professionalism integrity and reliability
Excellent critical thinking and problem-solving abilities
Strong organizational and time management skills with the ability to prioritize competing demands
Ability to manage multiple projects simultaneously in a fast-paced environment
High attention to detail and strong adherence to deadlines
Self-motivated and results-driven with a focus on continuous process improvement
Experience with payroll processing and scheduling systems
Proficiency in Microsoft Office Suite Google Workspace Salesforce and help desk or ticketing systems
Understanding of digital tools analytics content management systems and operational reporting preferred

Job Duties

Serve as the primary point of contact for assigned client accounts and maintain strong professional relationships at all levels including executive and C-suite leadership
Oversee security operations for multiple client sites managing approximately 60 plus officers and supervisors
Ensure consistent delivery of client-focused security solutions based on operational needs and contract requirements
Conduct regular client meetings site visits and performance reviews to ensure service quality and resolve issues
Respond to client concerns escalations and operational emergencies 24/7 as needed including nights and weekends
Coordinate with Field Operations leadership on staffing scheduling payroll and workforce management
Monitor KPIs service performance and compliance standards across all assigned accounts
Oversee incident reporting post orders and operational documentation for accuracy and timeliness
Support onboarding of new clients including implementation of security plans and staffing strategies
Identify opportunities to improve service efficiency client satisfaction and operational processes
Manage multiple projects simultaneously while maintaining strong attention to detail and deadlines
Collaborate with internal departments including HR payroll scheduling and operations support teams