Client Service Lead Weekend Day Shift - Friday, Saturday & Sunday; 5:00am to 5:30pm
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Quarterly incentive plan
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Employee Referral Bonuses
Employee Recognition and Rewards Program
paid volunteer time
Employee Discounts
Wellness incentives
Job Description
Crane is a leading logistics company known for its comprehensive solutions in freight forwarding and supply chain management. With a strong commitment to customer satisfaction and operational excellence, Crane serves a wide range of industries by ensuring smooth, efficient, and reliable delivery of goods. The company prides itself on fostering a supportive work environment that values integrity, innovation, and teamwork, making it a great place to build a career in the logistics industry. Crane has built a reputation for providing exceptional client service and is continuously seeking talented individuals to join its team and contribute to its ongoing success.
The Client Service Specialist role at Crane is integral to maintaining the high standards of customer satisfaction the company is known for. This position involves responding promptly and effectively to customer inquiries, resolving complaints, managing orders, and providing leadership to a team of client service professionals. The ideal candidate will have a keen eye for detail, excellent communication skills, and the ability to handle multiple priorities in a fast-paced environment. This role not only requires problem-solving skills to address issues relating to orders and deliveries but also demands a proactive attitude towards ensuring resolution and follow-ups.
As a Client Service Specialist, you will be the primary point of contact for clients regarding their orders and service needs. You will handle complex situations that may require deviation from standard procedures, providing tailored solutions and coaching your team towards delivering exceptional service. Your documentation skills, freight forwarding knowledge, and quality focus will be critical in achieving both client satisfaction and operational efficiency. This role offers a dynamic work environment where your skills in conflict resolution and multitasking will be highly valued. Working at Crane means access to excellent benefits, supportive management, and opportunities for career advancement within the logistics sector.
The Client Service Specialist role at Crane is integral to maintaining the high standards of customer satisfaction the company is known for. This position involves responding promptly and effectively to customer inquiries, resolving complaints, managing orders, and providing leadership to a team of client service professionals. The ideal candidate will have a keen eye for detail, excellent communication skills, and the ability to handle multiple priorities in a fast-paced environment. This role not only requires problem-solving skills to address issues relating to orders and deliveries but also demands a proactive attitude towards ensuring resolution and follow-ups.
As a Client Service Specialist, you will be the primary point of contact for clients regarding their orders and service needs. You will handle complex situations that may require deviation from standard procedures, providing tailored solutions and coaching your team towards delivering exceptional service. Your documentation skills, freight forwarding knowledge, and quality focus will be critical in achieving both client satisfaction and operational efficiency. This role offers a dynamic work environment where your skills in conflict resolution and multitasking will be highly valued. Working at Crane means access to excellent benefits, supportive management, and opportunities for career advancement within the logistics sector.
Job Requirements
- High school diploma or GED
- 3-5 years client service experience
- professional certification may be required in some areas
Job Qualifications
- High school diploma or GED
- 3-5 years client service experience
- knowledge of freight forwarding
- excellent client service skills
- strong problem-solving abilities
- ability to multitask efficiently
- effective listening and conflict resolution skills
- strong documentation skills
Job Duties
- Responds to orders, general client inquiries, invoice questions and client complaints
- records consistent problem areas
- resolves issues with orders, delivery dates or service
- resolves the client’s complaint
- determining the cause of the problem
- selecting and explaining the best solution to solve the problem
- expediting corrections or adjustment
- following up to ensure resolution
- handles client responses that may require deviation from standard procedures
- provides leadership, coaching and training to a team of client service specialists
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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