Client Service Associate (Mailroom & Hospitality)

SPS is an award-winning employer of choice that offers comprehensive outsourcing solutions leveraging Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, operating in over 22 countries worldwide. With a strong presence in North America, SPS specializes in a wide range of office services such as Mailroom Management, both physical and digital, Reception, Lobby Concierge, and Conference Room Management. The company also delivers Document Processing Services utilizing cutting-edge technologies. SPS caters to prestigious clients across diverse sectors such as banking, insurance, legal services, higher education, advertising, and other professional services, including many Fortune 500 companies. Renowned for its commitment to delivering a high-caliber outsourcing experience, SPS fosters challenging and exciting career opportunities across the North America region and globally. SPS promotes an inclusive culture that values diversity, equity, and access, providing equal employment opportunities regardless of race, color, religion, sex, sexual health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other legally protected status. SPS invests significantly in the professional development of its employees, offering competitive benefits and robust training programs that support career growth and skill enhancement.

The Client Services Associate role at SPS is a crucial position responsible for delivering exceptional office, mail, and delivery services to support the smooth daily operations of a dynamic workplace. This full-time role operates Monday through Friday from 8:30 AM to 5:30 PM, reporting to the Client Services Supervisor, Manager, or equivalent leadership. The Client Services Associate acts as the first point of contact, providing prompt, courteous, and efficient service to both clients and employees, ensuring a 5-star experience. Responsibilities span multiple functions, including managing inbound and outbound mail and packages, supporting print and copy services, maintaining office upkeep, and assisting with reception and conference room support. The associate is expected to maintain a polished and professional image while fostering positive relationships with clients and internal teams. This role supports essential office operations such as setting up and organizing pantry, kitchen, and meeting areas, ensuring common areas are well stocked and presentable, and assisting with office moves. Additionally, the role involves maintaining office equipment, coordinating service requests, and providing ad hoc support during downtime, including training backup staff. The ideal candidate will have strong communication and customer service skills, be proficient in Microsoft Office, highly organized, adaptable, a problem-solver, and capable of multitasking independently. Physical demands include the ability to lift up to 60 lbs and perform basic physical tasks such as standing and walking. SPS offers a range of benefits including medical, dental, vision coverage, paid time off, and a 401k plan with matching contributions. The position is designed to provide career growth opportunities and encourages continuous learning and development within a supportive and inclusive work environment.

This job offers a meaningful opportunity for individuals seeking to thrive in a client-facing, service-oriented role within a globally recognized outsourcing provider committed to employee development and workplace excellence.