Client Service Associate 2

Public Consulting Group LLC (PCG) is a premier public sector solutions and operations improvement firm founded in 1986. With a workforce of approximately 2,000 professionals spread throughout the United States, PCG has earned its reputation as a leader in partnering with health, education, and human services agencies to enhance the quality of life for communities and individuals. The firm boasts a diverse footprint, working across all 50 states, as well as three Canadian provinces and parts of Europe, leveraging extensive experience and multidisciplinary expertise to tackle complex challenges, seize opportunities, and deliver impactful solutions to the public sector. PCG takes pride in its commitment to transforming policies and programs into effective, accountable, and sustainable services that truly change lives for the better.

Within PCG, the Education team plays a vital role by offering specialized consulting services and technology solutions targeted at fostering student success and optimizing educational programs and resources. This team works closely with schools, school districts, and state education agencies or ministries of education to improve processes, promote equity, and allocate financial resources efficiently. Their array of service offerings includes teaching support, learning solutions, advanced data systems, IT and financial solutions, equity in education initiatives, and recovery services—all designed with the purpose of ensuring every student receives the support and opportunities needed to thrive.

The Education Client Success Specialist role at PCG involves serving as a primary day-to-day point of contact for assigned clients, providing exceptional client service and support. This role demands adeptness in managing client inquiries and support tickets with professionalism and a service-oriented approach, ensuring responses align with contracted timelines and program compliance. The specialist will cultivate strong, trust-based client relationships focused on retention, satisfaction, and transparent communication about risks and opportunities. Supporting initiative planning and managing ongoing client relationships to help meet program goals and contract deliverables forms a core part of the position.

A key responsibility is to maintain in-depth knowledge of Federal, state, and local education and Medicaid school-based program policies and procedures, guaranteeing that client inquiries are accurately handled in full compliance. The role also requires the creation and continuous updating of training materials, user guides, scripts, and procedures to keep pace with system or program changes. Strong organizational abilities, attention to detail, and proficiency in various operating platforms—including Microsoft Word and Excel—are essential.

Collaboration and teamwork are paramount, as the specialist contributes to fostering a respectful and accountable team culture, aligns portfolio goals with the broader Client Success vision, and partners with internal departments to advance system improvements and state business development. They proactively evaluate current processes to identify gaps and recommend enhancements, also participating in special or strategic initiatives depending on availability and capacity.

The position requires strong written and verbal communication skills capable of addressing diverse audiences, including individuals with disabilities. Applicant must demonstrate excellent relationship-building skills, problem-solving abilities, professional maturity, and a service-first mindset. A Bachelor’s degree and a minimum of two years' experience in a similar role, preferably within education or Medicaid fields, are required. The role is remote-based with up to 25% travel within Florida, and compensation ranges from $62,200 to $81,900 annually. PCG offers a comprehensive benefit package including medical and dental care, 401k, paid time off, parental and bereavement leave, among others.

As an equal opportunity employer committed to diversity and inclusion, PCG actively creates a welcoming workplace where every employee feels valued, respected, and empowered to bring their full authentic selves to work. The firm strictly adheres to merit-based employment practices, ensuring fair treatment across all aspects of recruitment, hiring, and career advancement without discrimination based on protected characteristics under federal, state, or local law. PCG is dedicated to health, equality, and prosperity for everyone and strives to transform public sector operations in health, education, technology, and human services.