Client Service Associate 2

Public Consulting Group LLC (PCG) is a prominent public sector solutions implementation and operations improvement firm that has been delivering impactful services since its establishment in 1986. With a workforce of approximately 2,000 professionals distributed across the United States, PCG is dedicated to partnering with health, education, and human services agencies to develop solutions that significantly improve lives and foster public sector excellence. The company extends its expertise beyond the U.S., serving clients in all 50 states as well as three Canadian provinces and parts of Europe. Known for its multidisciplinary approach, PCG tackles complex public sector challenges by leveraging the skills and insights of experts from various fields to serve the needs of communities effectively.

The Education team at PCG specializes in consulting and technology solutions designed to assist schools, school districts, and state education agencies or ministries of education. Their mission is to promote student success, enhance educational programs and processes, and optimize the allocation and use of financial resources. By supporting clients in diverse areas such as teaching, learning solutions, data systems, IT solutions, financial solutions, equity and equitable education, and recovery services, PCG strives to ensure that every student has access to the necessary resources and opportunities to thrive academically and beyond.

This role within the Education team is centered on client service and operational support to improve educational outcomes through strong partnership management and solution delivery. The position requires a dedicated professional to act as the day-to-day point of contact for assigned clients, managing inquiries, and resolving support tickets promptly and effectively with a customer-centric mindset. Through building lasting client relationships built on trust, transparency, and proactive communication, the successful candidate will contribute to client retention and satisfaction while advancing program goals and meeting contract deliverables. Additionally, the role demands a thorough understanding of federal, state, and local education and Medicaid school-based program policies and compliance requirements to ensure the accuracy and quality of client support.

The ideal candidate will actively participate in the continuous improvement of client experiences by leveraging communication tools and best practices that foster implementation, adoption, optimization, and expansion across the client journey. Key responsibilities also include developing and maintaining training materials, user guides, and procedures to support both internal teams and end users through system or program changes. Collaboration with cross-functional teams is essential to uncover client needs, recommend practical solutions, and contribute to company-wide initiatives aimed at enhancing service delivery and business development. This role supports remote work and requires up to 25% travel, providing flexibility and the opportunity to engage with clients and teams in diverse settings.

PCG values a culture of inclusion, professionalism, and innovation. This opportunity offers a competitive salary range from $62,200 to $81,900, along with comprehensive benefits that include medical, dental, 401k, paid time off, parental leave, and bereavement leave. Applicants must be located in Florida and possess at least a bachelor’s degree with two or more years of relevant work experience, preferably in education or Medicaid-related fields. This position is designed for individuals passionate about improving public education systems through effective client support, strategic partnership development, and an unwavering commitment to service excellence.