Client Service Associate

SPS is a global workplace solutions and business transformation company operating in more than 20 countries worldwide. With a broad presence across North America, SPS specializes in enhancing workplace experiences and improving business operations through a diverse suite of services. These services include workplace support, physical and digital mailroom management, intelligent document processing, reception and concierge services, and various other business support solutions. The company serves a wide range of clients including leading organizations in banking, insurance, legal sectors, higher education, professional services, and many Fortune 500 companies. SPS prides itself on fostering an inclusive and diverse culture where all employees and applicants receive fair and equal treatment regardless of race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity, sexual orientation, or any other protected status under applicable laws.

The role of a Client Services Associate at SPS is pivotal in keeping the day-to-day operations smooth and ensuring a welcoming and efficient workplace environment. Located onsite in Westlake, TX, this full-time position is ideal for a detail-oriented, people-focused professional who enjoys multitasking and contributing to a positive office atmosphere. As a Client Services Associate, you will handle essential mailroom operations including receiving, sorting, distributing inbound mail and packages, as well as processing outbound shipments and tracking documentation. The role extends to warehouse and logistics tasks such as verifying packing slips, inspecting shipments, managing the cleanliness and organization of warehouse areas, and adhering to proper safety protocols during loading and unloading activities.

Your responsibilities also include supporting office operations by monitoring, restocking office supplies, ensuring multifunction devices like printers remain functional, keeping business service centers orderly, and managing work orders timely. Inventory management plays a significant part where you will be responsible for monitoring stock levels, replenishing inventory, and maintaining well-labeled storage areas for easy access. Hospitality and facilities support duties involve setting up meeting rooms, aiding in kitchen or pantry support, light cleaning, maintenance tasks, and assisting with internal office moves.

Additionally, this role provides occasional reception coverage and customer support by delivering friendly, professional interactions with employees and visitors, handling sensitive requests with discretion, and serving as the approachable face of the workplace. This role suits someone who thrives in fast-paced environments, enjoys helping others, and consistently maintains a polished, organized workspace.

SPS offers a supportive team culture that encourages learning and career growth. Employees are recognized for their talents through various programs, and there are multiple opportunities for advancement within the organization. The company promotes a work culture focused on development and skills enhancement to help individuals excel in their roles. Benefits include medical, dental, vision coverage, various flexible spending accounts, supplemental insurance options, pet insurance and discounts, legal programs, employee assistance programs, short-term disability, life insurance, 401(k) with matching contributions, paid time off, and an array of discounts on education and entertainment. SPS ensures reasonable accommodations during the hiring and employment process, emphasizing its commitment to accessibility and inclusion. Overall, this role provides high visibility and daily impact in a thriving, dynamic workplace environment where your contributions play a crucial role in operational success and employee satisfaction.