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Client Relationship Specialist - Encino, CA

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $29.38 - $48.41
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Benefits

401(k) with Company Match
Employee stock purchase plan
Paid Time Off
Paid parental leave
Family building benefits
Tuition Reimbursement
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Schwab is a well-established financial services firm headquartered in the United States, known for its dedication to helping individuals achieve their financial goals. As a leader in the industry, Schwab offers a broad range of financial products and services, including wealth management, brokerage services, and retirement planning. The company prides itself on providing exceptional client service, fostering a collaborative and inclusive culture, and investing heavily in employee development. Operating numerous branches across various locations, Schwab’s retail branches serve as critical touchpoints where clients receive personalized financial advice and support tailored to their unique needs.

Located in Encino, CA, the Schwab branch is searching for a Client Relationship Specialist (CRS) to join their team on a regular employment basis. This position offers a competitive hourly pay rate ranging from $29.38 to $48.41, reflecting the company's commitment to attracting and retaining talented professionals. The application deadline for this opportunity is July 15, 2026, providing candidates ample time to prepare and apply.

The Client Relationship Specialist role is designed to be an excellent entry point for those interested in building a career within the financial services industry. This position provides substantial client interaction, offering hands-on experience in wealth management services and branch operational support. The role is critical in delivering a welcoming, inclusive, and high-quality client experience, helping clients feel valued and confident in their relationship with Schwab. One of the key features of this position is the emphasis on personal and professional development. Schwab supports CRS employees through extensive training, including a four-week live virtual program called Client Relationship Specialist University (CRSU). This program equips new hires with the essential skills and knowledge needed to excel.

Beyond initial training, CRS employees benefit from ongoing mentorship and support provided by managers, peers, and dedicated mentors, ensuring continuous growth and skill enhancement. The company promotes a "choose your own adventure" career path, empowering specialists to explore opportunities aligned with their strengths and aspirations within Schwab’s diverse business segments.

In daily operations, CRS employees handle various responsibilities such as account servicing, documentation, and client communications with meticulous attention to detail. They are tasked with managing multiple priorities, resolving client requests accurately and efficiently, and collaborating closely with internal teams to ensure seamless service delivery. The ability to listen actively, adapt communication styles, and build trusting relationships are paramount to the success in this role.

Schwab values professionalism, reliability, and a client-first mindset, encouraging employees to foster long-term relationships built on trust. This role also offers incentives and bonuses tied to performance, further motivating employees to exceed client expectations and contribute to branch success.

Overall, this Client Relationship Specialist position at Schwab in Encino, CA, represents a robust opportunity for individuals seeking a rewarding finance career path characterized by meaningful client engagement, professional growth, and competitive compensation. Candidates passionate about delivering exceptional service and eager to develop their financial industry expertise will find this role both challenging and fulfilling.

Job Requirements

  • 1+ years of client-facing or customer service experience
  • high school diploma or equivalent
  • ability to manage multiple tasks and prioritize effectively
  • strong organizational skills
  • effective communication skills
  • ability to adapt to change and learn quickly
  • professional demeanor and client-first attitude

Job Qualifications

  • 1+ years of client-facing or customer service experience
  • attention to detail
  • active listening skills
  • ability to build collaborative relationships
  • adaptability in fast-paced environments
  • coachability and openness to feedback
  • excellent communication skills

Job Duties

  • Deliver a welcoming inclusive client experience by understanding needs and resolving requests with accuracy and care
  • support daily branch operations including account servicing documentation and follow-up with strong attention to detail
  • communicate effectively with clients and colleagues adapting to different styles and needs
  • use active listening to understand priorities and escalate issues when needed
  • manage multiple tasks and priorities to meet deadlines and maintain quality
  • partner with team members to drive client engagement and operational excellence
  • build trust and long-term relationships through professionalism reliability and a client-first mindset

Job Criteria

Experience

No experience required


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