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Client Relationship Manager – Quick Service Restaurant Practice
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $120,500.00 - $256,700.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Tuition Assistance
Employee Assistance Programs
Performance incentives
Job Description
Marsh is a leading global professional services firm specializing in risk, strategy, and people, providing innovative and strategic solutions across various industries worldwide. As a prominent business within the Marsh & McLennan Companies, Marsh offers comprehensive risk management, insurance broking, and consulting services. With a presence in over 130 countries and a workforce of more than 95,000 employees, Marsh helps clients navigate complex risk environments and create confident futures. The company's vast resources and global expertise empower clients with tailored, data-driven insights and strategies, helping them thrive amid uncertainty.
Marsh Risk is a specialized business of Marsh (NYSE: MRSH)... Show More
Marsh Risk is a specialized business of Marsh (NYSE: MRSH)... Show More
Job Requirements
- bachelor's degree or equivalent experience
- proven experience in insurance, affinity programs, franchise operations, or client relationship management
- strong understanding of the qsr, hospitality, or franchise ecosystem preferred
- exceptional communication skills
- strong organizational and project management skills
- ability to work in a collaborative and fast-paced environment
- legal authorization to work in the united states
Job Qualifications
- proven experience in insurance, affinity programs, franchise operations, or client relationship management
- strong understanding of the qsr, hospitality, or franchise ecosystem preferred
- demonstrated success building trusted relationships and growing strategic accounts
- exceptional communication, presentation, and consultative selling skills
- entrepreneurial mindset with the ability to think strategically and execute effectively
- strong organizational and project management abilities with attention to detail
- ability to thrive in a collaborative, fast-moving environment with national exposure
Job Duties
- serve as a trusted advisor to qsr and franchise clients by delivering customized insurance and risk management strategies aligned to their business objectives
- build and strengthen executive-level relationships while ensuring a world-class client experience
- lead ongoing program execution with a focus on operational excellence, measurable outcomes, and long-term client retention
- collaborate across internal teams and carrier partners to deliver innovative, client-centric solutions
- identify and pursue new business opportunities within the qsr and franchise marketplace
- analyze market trends, industry developments, and emerging risks to uncover strategic growth opportunities
- support business development efforts through consultative presentations, industry networking, and relationship expansion
- represent marsh at conferences, trade associations, and industry events as a visible ambassador of the brand
- help shape the future direction of the affinity practice through strategic thinking, market insight, and operational leadership
- partner with leadership to enhance service offerings and expand market presence
- contribute ideas that improve client engagement, operational efficiency, and competitive differentiation
- support and mentor team members while fostering a collaborative, high-performance culture
- partner cross-functionally with colleagues across sales, service, analytics, and operations to deliver exceptional results
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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