Client Relationship Manager

Our company is a prominent catering service provider dedicated to delivering exceptional culinary experiences for a wide range of events including corporate meetings, social gatherings, and special occasions. Known for our commitment to quality and customer satisfaction, we have established ourselves as a trusted partner in the catering industry. Our team combines culinary excellence with professional service to ensure every event is memorable and flawlessly executed. We operate with a focus on community engagement and building lasting relationships with clients through personalized service and attention to detail.

The Catering Client Relationship Manager plays a pivotal role within our organization by focusing on building, maintaining, and expanding relationships with both existing and prospective catering clients. This full-time salaried position offers a competitive annual salary ranging from $45,000 to $50,000, complemented by performance-based bonus opportunities. The role involves collaborating closely with the catering operations team to guarantee exceptional customer service and flawless event execution.

The core responsibilities include generating new business through cold calling, networking, referrals, and community outreach while cultivating long-term partnerships with local businesses, educational institutions, religious organizations, hospitals, event venues, and other entities. The manager will be tasked with handling client visits, conducting presentations, guiding menu selection, and facilitating event planning. An essential part of the role is managing the sales pipeline effectively, ensuring timely follow-up of leads and inquiries, preparing proposals, processing orders, and coordinating event logistics.

A key focus of this position is client relationship management, acting as the primary contact for assigned clients and driving repeat business through proactive communication, feedback solicitation, and relationship strengthening. The manager is also responsible for converting inbound leads, upselling to increase order value, and working collaboratively within a team to achieve ambitious sales goals. Engagement with the community through networking events, chamber meetings, and promotional campaigns is also a vital component of the role.

Operationally, the Catering Client Relationship Manager coordinates event details including delivery schedules, staffing, and timeline management, ensuring all departments involved are aligned and responsive to last-minute changes. Administrative duties such as maintaining accurate client records, participating in sales meetings, supporting account receivables, and sales forecasting are integral to ensuring smooth operations and continuous growth.

Success in this role is measured by meeting or exceeding sales targets, generating consistent new business opportunities, elevating average order values, maintaining robust client pipelines, and facilitating smooth, well-executed events that result in positive client feedback and ongoing partnerships. Candidates will find this position offers a stable work environment with a consistent weekday schedule, minimal after-hours communication, and occasional weekend flexibility to support special events. This role is ideal for individuals who thrive in a fast-paced, team-oriented setting and are passionate about sales, customer service, and event coordination, with opportunities for professional growth within a flourishing catering organization.