Client Relationship Consultant 4 (Banker) - Concord, CA

Job Overview

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Compensation

Hourly
Range $27.55 - $40.40
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Benefits

healthcare
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Parental leave
401(k) retirement plan
Paid vacation
Paid holidays
Adoption assistance
sick leave

Job Description

U.S. Bank is a leading financial institution dedicated to helping its customers and communities thrive through wise financial decision-making and growth support. Known for its comprehensive banking solutions, U.S. Bank serves millions of consumers, businesses, and communities across the United States. The company prides itself on a culture of innovation and inclusivity, encouraging employees to explore new skills, embrace diverse opportunities, and contribute uniquely at every stage of their careers. U.S. Bank offers a dynamic environment where employees are empowered to learn, grow, and make a meaningful impact from Day One.

The Client Relationship Consultant role at U.S. Bank is a vital position focused on building and nurturing client relationships through various channels including in-person interactions, scheduled appointments, and virtual communications. This role requires a digital-first mindset, adapting quickly to incorporate new technology and digital banking products while maintaining a personal touch with customers. Client Relationship Consultants are responsible for understanding clients' unique financial needs, educating them on a wide range of deposit and loan products, and recommending tailored banking solutions that align with their goals.

In this capacity, the consultant will proactively engage with clients, offering expert advice and support while efficiently processing transactions and service requests. The position involves opening accounts, submitting credit applications, and providing guidance on emerging digital and self-service banking channels to enhance the client experience. Collaborating closely with branch team members ensures a seamless and comprehensive service delivery. This role also requires registration with the National Mortgage Licensing System (NMLS) under SAFE Act regulations, reflecting the importance of compliance and regulatory knowledge in this position.

U.S. Bank emphasizes a strong commitment to creating an inclusive work environment and provides extensive benefit packages that support employees' health, financial well-being, and work-life balance. The salary range for this role varies based on location, with incentives, recognition programs, equity stock purchase options, and retirement contributions forming part of the comprehensive compensation package. Potential applicants are encouraged to bring their unique talents, commitment, and enthusiasm to U.S. Bank to contribute to its vision of better banking for all. This role requires working onsite at a U.S. Bank location, fostering close team collaboration and excellent client service, which are key to success at the bank.

Job Requirements

  • High school diploma or equivalent
  • Minimum of five years job-related retail banking experience or equivalent training
  • Ability to work from a U.S. Bank location during scheduled work days
  • Must be able to register with National Mortgage Licensing System (NMLS) and comply with SAFE Act and Regulation Z
  • Successful completion of criminal background and credit checks
  • Compliance with U.S. Bank policies including Code of Ethics and workplace safety
  • Ability to meet and maintain NMLS registration requirements
  • Authorization to work legally in the United States

Job Qualifications

  • High school diploma or equivalent
  • Five or more years of retail banking experience or equivalent training
  • Proven ability to build client relationships through proactive outreach
  • Effective communication and client engagement skills
  • Advanced knowledge of bank policies, procedures, and retail products
  • Customer service and interpersonal skills
  • Experience in sales campaigns and promotions
  • Familiarity with digital banking products and technologies
  • Ability to identify customer needs with a digital first approach
  • Financial services industry experience preferred

Job Duties

  • Build and foster relationships with clients through proactive outreach and follow up
  • Ask questions and learn about clients financial needs and channel preferences
  • Identify solutions based on client needs by effectively engaging and communicating
  • Maintain a working knowledge of retail banking products and digital services
  • Provide consistent and optimal client experience including processing basic transactions
  • Develop partnerships with branch team members to enhance service
  • Open new consumer and business accounts, complete service requests, and submit credit applications
  • Educate clients on digital and self-service products to meet their financial needs
  • Leverage technology and resources to ensure operational excellence and accuracy

Job Criteria

Experience

No experience required


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