Client Relations Coordinator Front Desk/Scheduling

Carroll Institute is a well-established and highly respected substance abuse prevention and treatment facility located in Sioux Falls. Known for its impactful work in the field of mental health and addiction recovery, the Institute has provided thousands of individuals with the tools and support necessary to overcome chemical addiction and lead healthier, more fulfilling lives. Beyond treatment, Carroll Institute is actively engaged in the community, delivering prevention messages to schools and offering extensive mental health counseling services to residents in the local and regional areas. As a leader in this vital sector, the organization is dedicated not only to treating addiction but also to promoting wellness and resilience through education and outreach. The demand for compassionate, skilled professionals who can deliver exceptional client service and support is continually growing at Carroll Institute. This growth reflects the organization's unwavering commitment to addressing the varied needs of individuals suffering from substance abuse as well as those requiring mental health assistance.

The role of Client Relations Coordinator at Carroll Institute is an essential position focused on maintaining smooth front desk operations and ensuring that every client receives a welcoming, positive experience from the moment they interact with the facility. The Client Relations Coordinator acts as a crucial communication hub, answering phones and emails, directing clients, assisting with paperwork, scheduling appointments, and providing administrative support across several departments. This position requires someone who is energetic, customer service oriented, and capable of multitasking within a fast-paced healthcare environment. Beyond simple administrative duties, the Coordinator also collaborates with community agencies, helps facilitate drug testing services, and supports data collection and reporting activities necessary for ongoing program evaluation and improvement.

In this role, the Client Relations Coordinator helps set the tone for the client experience and plays a vital part in Carroll Institute's mission to create a welcoming, supportive environment that fosters strength and healing in each individual. Working at Carroll Institute means joining a values-driven organization that prioritizes teamwork, client-centered care, and professional development. The Institute offers excellent compensation reflective of the candidate’s education and experience levels, along with a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, educational support, 401k retirement plans, and ongoing training opportunities. This is a fantastic opportunity for someone passionate about making a meaningful difference in the lives of individuals affected by addiction and mental health challenges while benefiting from a supportive, engaging work environment.