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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $23.49
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Educational support
401k Retirement Plan
Training opportunities
Job Description
Carroll Institute is a well-established and highly respected substance abuse prevention and treatment facility located in Sioux Falls. Known for its impactful work in the field of mental health and addiction recovery, the Institute has provided thousands of individuals with the tools and support necessary to overcome chemical addiction and lead healthier, more fulfilling lives. Beyond treatment, Carroll Institute is actively engaged in the community, delivering prevention messages to schools and offering extensive mental health counseling services to residents in the local and regional areas. As a leader in this vital sector, the organization is dedicated not only to treating... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or front desk operations
- strong verbal and written communication skills
- proficiency with computer applications and electronic health records
- ability to handle multiple tasks simultaneously
- dependable and punctual
- sensitivity to client confidentiality and privacy
- physical ability to perform front desk duties including answering phones and managing paperwork
Job Qualifications
- High school diploma or equivalent
- experience in customer service or administrative roles preferred
- strong communication skills
- basic computer proficiency including knowledge of electronic health records
- ability to multitask and work in a fast-paced environment
- experience in a healthcare or social services setting is a plus
- attention to detail and organizational skills
- ability to work collaboratively as part of a team
- professional and courteous demeanor
Job Duties
- Answer phones and greet clients and visitors in person
- respond to emails and faxes from various stakeholders
- set appointments
- assist in information requests
- take payments
- process client paperwork including scanning and faxing
- perform data entry in various Electronic Health Records
- provide back up support for Administrative Assistant and other support staff
- collect data, prepare reports, and participate in program evaluation
- administer drug testing services
- communicate with local referral sources and community agencies
- participate in staff meetings
- establish and maintain a welcoming environment for clients
- perform other assigned duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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