Client Relations & Event Coordinator

Met Global Mobility is a premier ground transportation company with locations in Boston and New York City, specializing in delivering private, premium transportation programs tailored for the world's most discerning clients. These include Fortune 500 leaders, private jet clients, and prominent family offices. The company stands out by prioritizing trust, presence, and proximity over traditional sales tactics like cold calling, emphasizing strong relationships and personalized experiences in a high-stakes service industry. With a dedication to white-glove service and excellence, Met Global Mobility positions itself as a trusted partner for global travel management and luxury transportation needs.

The role of Head of Relationships at Met Global Mobility is a unique blend of strategic relationship management and community hosting. This hybrid position requires an individual to serve as both a high-end community host and a strategic relationship closer. The primary responsibility involves acting as the key liaison between Met Global Mobility and the influential decision-makers who control global travel expenditures. This role is essential in fostering and maintaining relationships with Executive Assistants, Global Travel Managers, and Principals across key markets including Boston, Miami, and New York.

The Head of Relationships will design and implement the 'Conduit Strategy', a concept that goes beyond simply booking tables or hosting events. It is about building a vibrant, high-signal community through exclusive gatherings, dinners, speaker events, and offsite functions tailored to the specific needs and interests of the target audience. The goal is to create meaningful engagements that elevate guests from attendees to committed brand evangelists.

In addition to event planning and execution, the role demands strong relational sales skills. The role does not conclude at a transactional level; instead, it extends into the post-event period where the Head of Relationships is responsible for transforming initial interest into long-term loyalty and ongoing usage of the Met Global platform. This requires a sophisticated understanding of relationship dynamics and sales processes, executed with a service-oriented heart to ensure the experience feels natural and genuine rather than pushy or sales-driven.

Digital diplomacy is a crucial aspect of the role. The candidate will maintain an active, human presence in various high-level online communities, providing valuable engagement and building rapport in digital spaces that parallel the company's impeccable physical service standards. This endeavor ensures continued relevance and connection in an increasingly digital world.

Success in this role is directly measurable by the ability to convert trust into active platform users—a KPI centered on the transition from guest to engaged community member. This performance metric underscores how the Head of Relationships must excel in relationship building, community activation, and strategic sales oversight.

Ideal candidates will bring 3 to 5 years of experience in environments demanding impeccable attention to detail and no margin for error, such as high-end hospitality, executive support functions, or luxury sales. Experience as an Executive Assistant or background in executive support is highly advantageous as it provides an insider's perspective on the needs and nuances of executive-level interactions and organizational dynamics.

Candidates must possess a natural sales orientation balanced by genuine service ethos. The ability to identify and act on buying signals non-intrusively and relationally is key. Understanding the unique dynamics between Executive Assistants, Global Travel Managers, and Principals ensures fluid communication across various levels of leadership.

Rigorous follow-up is critical, with proficiency in CRM tools such as HubSpot or Salesforce required to manage and advance every conversation systematically. High agency and proactive problem-solving traits are essential; the ideal candidate will independently identify gaps within relationships or the community and take initiative to address them without needing detailed instructions.

Overall, the Head of Relationships at Met Global Mobility is a dynamic role requiring a balanced mix of interpersonal finesse, strategic thinking, event hosting expertise, digital engagement, and sales acumen, all aimed at cultivating a loyal, engaged community that drives sustained business growth and reinforces the company’s position as a leader in premium global mobility solutions.