Client Project Manager 1

Lynn, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k retirement savings plan

Life insurance

Disability insurance

Paid Time Off

Health savings account

Wellness Program

flexible spending accounts

Tuition Reimbursement

Employee assistance program

Parental leave

Optional legal coverage

ID theft protection

Job Description

Pace is a leading environmental science company dedicated to making the world a safer and healthier place through innovative scientific practices and sustainability initiatives. Established in 1978, Pace has consistently driven forward advancements in environmental testing, data accuracy, and quality assurance, empowering communities and clients with reliable insights at every critical moment and milestone. The company places a strong emphasis on integrity, customer service, and continuous improvement, serving a diverse range of clients with cutting-edge technology and expert knowledge. As a mission-driven organization, Pace recognizes the vital role its employees play in safeguarding the environment and public health, fostering a workplace culture that values curiosity, collaboration, and professional growth.

The role of Client Project Manager at Pace is a full-time, Monday through Friday position from 8:00 AM to 5:00 PM that offers a competitive salary determined by factors including geographic location, experience, education, and skills. This key role involves end-to-end project ownership ensuring that environmental samples are collected, analyzed, documented, and reported in full compliance with client requirements. The Client Project Manager supports projects generating up to $2 million in revenue, managing multiple client assignments while delivering exceptional technical and customer-focused service. Responsibilities range from onboarding new clients and maintaining strong relationships to coordinating with laboratory and sales teams to ensure timely and accurate project execution. The ideal candidate is adept at managing project timelines, resolving issues promptly, and fostering continuous improvement through client feedback and collaborative efforts.

This position offers a meaningful opportunity for individuals passionate about environmental protection and scientific advancement to contribute significantly to the company’s mission. It requires a strong blend of organizational skills, communication abilities, and problem-solving expertise to effectively balance client needs, lab capacity, and operational efficiencies. The Client Project Manager will be a central point of contact for clients, ensuring their satisfaction, identifying risks of client churn, and developing strategies for retention and growth. Additionally, the role incorporates training and educational initiatives to maximize client engagement with Pace’s products and services. Through comprehensive training, project leadership, and strategic client relationship management, the Client Project Manager at Pace plays a critical role in building long-term partnerships that drive sustainable environmental outcomes and business success.

Job Requirements

Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
Two years of customer service or client-facing experience
Strong organizational and time management skills
Excellent communication skills
Proven ability to build and maintain strong client relationships
Problem-solving mindset
High attention to detail

Job Qualifications

Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
Two years of customer service or client-facing experience
Strong organizational and time management skills
Excellent communication skills
Proven ability to build and maintain strong client relationships
Problem-solving mindset
High attention to detail

Job Duties

Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
Build and maintain strong, long-term client relationships
Serve as the primary point of contact for client inquiries, concerns, and escalations
Conduct regular client check-ins to ensure satisfaction and proactively address needs
Monitor sample progress throughout the lab to ensure project timelines are on track
Coordinate with laboratory departments to ensure timely project execution and resolution of issues
Provide ongoing education and training to clients to maximize product and service utilization
Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations
Identify upselling and cross-sell opportunities and communicate findings to sales and operations teams
Lead project planning and timing with lab operations, sales, and clients
ensure accurate setup in LIMS, correct pricing, and clear communication
Identify, track, and resolve project issues promptly
Ensure project deliverables meet quality standards and client requirements
incorporate feedback to drive continuous improvement
Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities
Contribute to departmental efficiency through suggestions and active participation as a team member
Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff