Client Manager

A growing facility services company is currently seeking an experienced and dedicated Account Manager for the San Bruno / San Francisco area, including servicing one of the most prestigious companies in the country. This company specializes in providing high-quality facility management and commercial cleaning services tailored to meet the needs of diverse clients across various industries. Known for its commitment to excellence and exceptional customer service, the company has established itself as a trusted leader in the facility services sector. With a strong focus on continuous improvement and innovation, the organization is rapidly expanding and seeking passionate professionals to join their team.

The Account Manager role offers an amazing opportunity for career growth, accompanied by an excellent salary, attractive bonus potential, and full benefits. This full-time position involves managing client accounts with a high degree of professionalism and attention to detail. As an Account Manager, you will be trained comprehensively on all services offered and rendered by the company, ensuring that you gain in-depth knowledge of each product and service line. This training will equip you to effectively address client issues, oversee service delivery, and exceed client expectations consistently.

This position requires frequent travel to client locations to develop an intimate understanding of client facilities, services, and needs. You will conduct pre and post-service walks to monitor the quality of service delivered and ensure it aligns with the company’s high standards. Your role will include upselling services where additional offerings are necessary to meet client requirements, leveraging your wide-ranging knowledge of the company’s services. Acting as a liaison between executive management, operations managers, clients, and subcontractors, you will play a crucial part in maintaining strong relationships and clear communication channels.

You will be expected to meticulously document all client visits and communications, manage accounts receivable and billing for accuracy, and identify new business opportunities to grow the company’s footprint. The position demands a professional personal presentation and requires excellent interpersonal and communication skills to interact effectively with various stakeholders at all levels. Organizational skills, time management, and the ability to multitask and handle changing priorities are essential to succeed in this dynamic and fast-paced environment. This is a unique chance to integrate your experience in the service industry or facilities management with a company that values innovation, client satisfaction, and employee growth.