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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Vacation pay
sick pay
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
401K Matching
Job Description
XPS Solutions is a leading provider of self-storage contact center solutions committed to being the most trusted partner in the industry. Our mission centers around delivering exceptional service and overwhelming value through customer interactions, innovative tools and technologies, and strong leadership. Founded on core values of being helpful, friendly, and kind, XPS Solutions prioritizes creating supportive and positive relationships with our clients. We are passionate about fostering an environment that emphasizes reliability, organization, and problem solving to achieve success and satisfaction for both our clients and our team members.
We are currently seeking a motivated and dedicated Client Experien... Show More
We are currently seeking a motivated and dedicated Client Experien... Show More
Job Requirements
- High school diploma or GED
- Five years of account management experience
- Proficiency with Microsoft Office Suite
- Ability to speak and read English professionally
- Reliable and dependable
- Organized and detail oriented
- Goal oriented
- Problem solving skills
- Excellent attendance
- Ability to work Monday to Friday with no weekends
- Flexible schedule
- Based ideally in Richardson TX or willing to work remotely
Job Qualifications
- Five years of account management experience
- High school diploma or GED
- Proficiency in Microsoft Office Suite
- Clear and professional English communication skills
- Bilingual preferred
- Two to five years in a customer service role
- Familiarity with self-storage industry preferred
- Ability to operate multiple screens on a PC
Job Duties
- Be the primary owner of client relationships and enhance them through every interaction
- Handle inbound client support requests and schedule necessary follow-ups
- Oversee new client launches ensuring timely completion
- Manage disconnect and billing updates promptly
- Facilitate client meetings for agreements, renewals, upgrades, and team introductions
- Maintain and update all client information including launch documents and operational data
- Meet regularly with clients to confirm satisfaction and provide performance data
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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