Client Experience & Events Coordinator

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.25 - $26.25

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

flexible schedule

Job Description

Blue Heron is a distinguished luxury home builder known for its commitment to exceptional craftsmanship, innovative design, and unparalleled client experiences. As an established leader in the residential construction industry, Blue Heron has built a reputation for delivering finely crafted homes paired with an elevated client journey that reflects quality, elegance, and meticulous attention to detail. The company values operational excellence and brand consistency, striving to create memorable moments for clients, prospects, and stakeholders at every stage of the home buying and building experience. Blue Heron operates in a fast-paced and luxury environment where professionalism, hospitality, and collaboration are fundamental to their business ethos.

The Client Experience & Events Coordinator role exists to bridge detailed event execution with high-level client experience ownership throughout the Blue Heron journey. This position plays a vital role at the intersection of event coordination and strategic client engagement, ensuring that every event, client milestone, and touchpoint upholds the polished and intentional standards expected of the Blue Heron brand. The Coordinator will proactively manage all logistics related to milestone events, including groundbreaking ceremonies, client handovers, appreciation events, and other celebrations. This role also supports consistent alignment across marketing, sales, design, and construction teams while maintaining brand presentation and operational excellence.

Ideal candidates for this role are highly organized and detail-driven professionals who combine hospitality expertise with the ability to execute hands-on event logistics efficiently and gracefully. The Coordinator will manage vendor relationships, guest communications, event setups, and breakdowns, all while contributing to continuous refinement of the overall client experience. This role demands exceptional communication skills, a solutions-oriented mindset, and the capacity to work evenings and weekends as event schedules require. By serving as a connector between internal teams and external partners, the Client Experience & Events Coordinator helps maintain a seamless and elevated client journey marked by professionalism and thoughtful execution throughout each engagement with Blue Heron.

Job Requirements

2-4 years of experience in luxury hospitality, client experience, event coordination, marketing support, or related fields
Experience supporting or coordinating high-touch events and client-facing experiences
Familiarity with CRM systems
HubSpot experience preferred
Working knowledge of Adobe Creative Cloud, particularly Photoshop and InDesign, preferred
Strong organizational and project coordination skills
Comfortable working evenings, weekends, and non-traditional hours as required
Understands how client experience impacts brand perception, referrals, and long-term business relationships
Able to coordinate across multiple departments while maintaining alignment and professionalism
Balances hospitality instincts with operational discipline and accountability
Thinks proactively about logistics, communication, and downstream impacts
Strong verbal and written communication skills
Professional, polished, and client-centered presence
Ability to remain composed and solutions-oriented under pressure
Builds collaborative relationships across teams and with external partners
Demonstrates ownership and accountability in day-to-day execution
High attention to detail and commitment to excellence
Hospitality-minded with a genuine passion for creating memorable experiences
Resourceful, adaptable, and willing to step in wherever needed
Maintains confidentiality and professionalism in all client interactions
Coachable, team-oriented, and motivated to continue growing within the Client Experience function

Job Qualifications

2-4 years of experience in luxury hospitality, client experience, event coordination, marketing support, or related fields
Experience supporting or coordinating high-touch events and client-facing experiences
Familiarity with CRM systems
HubSpot experience preferred
Working knowledge of Adobe Creative Cloud, particularly Photoshop and InDesign, preferred
Strong organizational and project coordination skills
Strong verbal and written communication skills
Professional, polished, and client-centered presence
Ability to remain composed and solutions-oriented under pressure
Builds collaborative relationships across teams and with external partners
Demonstrates ownership and accountability in day-to-day execution
High attention to detail and commitment to excellence
Hospitality-minded with a genuine passion for creating memorable experiences
Resourceful, adaptable, and willing to step in wherever needed
Maintains confidentiality and professionalism in all client interactions
Coachable, team-oriented, and motivated to continue growing within the Client Experience function

Job Duties

Coordinate and execute milestone events including groundbreaking ceremonies, handovers, client appreciation events, realtor functions, charity events, and internal celebrations
Independently manage event logistics including scheduling, vendor coordination, timelines, guest communication, onsite execution, setup and breakdown, and day-of operations
Support the Client Experience Specialist in maintaining consistent event standards, brand presentation, and operational excellence
Assist in developing event run-of-show documents, guest lists, staffing coordination, presentation materials, and post-event reporting
Ensure all client-facing spaces, event environments, and hospitality moments align with Blue Heron’s luxury brand standards
Support and help execute elevated client touchpoints including gifting, milestones, and curated hospitality experiences
Maintain accurate and timely documentation of client interactions, event details, and follow-up actions within HubSpot
Coordinate client communications and scheduling related to milestone events and experience initiatives
Assist in gathering and organizing client feedback and NPS survey data to support continuous improvement efforts
Partner closely with Marketing, Sales, Design, Construction, and Executive stakeholders to ensure seamless coordination across the client journey
Support alignment between event execution, client communications, and broader brand initiatives
Coordinate with internal teams and external vendors to ensure deadlines, deliverables, and expectations are clearly communicated and executed
Assist in the creation and coordination of event collateral, invitations, signage, presentations, and branded materials
Support content capture coordination during events including photography needs, shot lists, vendor communication, and social media readiness
Help maintain a high standard of presentation and hospitality within the Client Experience Center
Provide occasional front-of-house and welcome support when needed to ensure a seamless client experience