Client Executive 2 (Single Client)

Sodexo, a global leader in quality of life services, is seeking a Client Executive 2 - Healthcare Food Services to lead food service operations at MedStar Health, a prominent health system based in the Baltimore, Maryland area. MedStar Health is known for providing easy access to exceptional healthcare across Maryland, Virginia, and Washington, D.C. With 10 hospitals and more than 300 care locations, MedStar Health is committed to advancing care by continuously learning and applying new knowledge to benefit patients and their families. At MedStar Health, patients receive compassionate care where they feel understood, appreciated, and confident in the treatment they receive.

This role is a pivotal position that demands a self-driven leader who thrives on building high-performing teams and driving operational and financial success while enhancing the patient experience. The Client Executive 2 position supports the MedStar Health System operations, working in partnership with Sodexo which is renowned for delivering food service, catering, and facilities management with a focus on client satisfaction and operational excellence.

In the Client Executive 2 role, you will serve as a trusted advisor to MedStar Health and play a critical role in delivering exceptional food service operations. This responsibility includes overseeing the daily operations at various MedStar locations, ensuring that Sodexo’s service commitments are met with predictability, reliability, and consistency. You will ensure the successful execution of contractual obligations, achievement of key performance indicators (KPIs), and adherence to performance standards critical to maintaining high service quality.

In addition to operational leadership, you will coordinate all account activities including financial performance oversight, policy compliance, and ongoing employee development. Building and sustaining strong relationships with hospital leadership and key stakeholders is essential to this role. Your partnership with Sodexo senior leadership will also support client retention, business growth initiatives, and the development and management of annual business plans and budgets.

Financial stewardship is a core component of this role as you will monitor financial performance and deploy strategies to ensure strong fiscal outcomes. Leadership extends to developing frontline leaders and managerial teams to sustain operational excellence while identifying opportunities for business growth within existing client relationships.

The role offers fair and equitable compensation, which is influenced by your educational background, years of relevant experience, skills, and training. Sodexo prides itself on a comprehensive benefits package that supports employee wellness and professional growth.

Candidates for this role should bring strong healthcare food service leadership experience with a proven track record of managing complex operations, including those involving unionized workforces. Success in this role requires demonstrated expertise in building strong client partnerships, effective communication, driving patient satisfaction, financial management, and leading large frontline teams in a fast-paced healthcare environment. Experience managing union labor relations, operational KPIs, and multi-unit food service programs is also critical.

Sodexo’s purpose is to create a better everyday for everyone by improving quality of life for the people they serve and contributing positively to the economic, social, and environmental progress of the communities they operate in. The company culture embraces diversity, inclusion, and equal opportunity for all employees, valuing each individual’s unique contributions and fostering a respectful and supportive workplace.

Join Sodexo and MedStar Health to be part of a team dedicated to excellent healthcare food services and operational leadership that makes a meaningful difference in the lives of patients, their families, and the communities you serve.