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Client Executive 1 (Single Client)

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $127,585.00 - $165,110.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision care
wellness programs
401(k) Plan with Matching Contributions
Paid Time Off
company holidays
Career growth opportunities
Tuition Reimbursement

Job Description

Sodexo is a global leader in providing integrated facilities management and food services, dedicated to enhancing quality of life and promoting sustainable development. With operations across various industries worldwide, Sodexo delivers a variety of services including catering, facilities management, and environmental services. Established with a commitment to improving the everyday experiences of individuals and communities, Sodexo is recognized for its innovative solutions and emphasis on diversity and inclusion in the workplace. The company operates with a mission to create a better everyday for everyone, by fostering environments where employees are valued, respected, and empowered to contribute their best. Sodexo’s dedication to corporate social responsibility ensures that their services align not only with operational excellence but also with positive social and environmental impact.

Sodexo is seeking a Client Executive 1 for UC Health Medical Center located in Cincinnati, OH. This role is integral to leading and managing the healthcare operations at client sites, ensuring that all services exceed quality standards and client expectations. The Client Executive will act as a trusted advisor to client partners, driving operational excellence and actively engaging with stakeholders to maintain high levels of satisfaction for both the client and patients. This position offers a unique opportunity to lead business reviews, performance evaluations, and strategic planning sessions, ultimately delivering predictable, reliable, and repeatable service commitments. The role involves oversight of multiple contracts and service components across various sites, emphasizing compliance with contractual, regulatory, and organizational standards.

The ideal candidate will have a strong background in environmental services operations management, experience working across multiple sites, and a proven track record of leadership excellence. Communication skills are paramount, with the ability to engage from frontline team members to C-suite executives. Additionally, candidates will possess business development acumen to identify growth opportunities and demonstrate financial and creative problem-solving skills. Preference is given to professionals with culinary production experience and knowledge of safety and sanitation compliance. Proficiency in facilities management systems, report management, and computer skills is also highly valued.

Sodexo fosters a workplace given to employee growth and career development, offering comprehensive benefits such as medical, dental, and vision care, wellness programs, 401(k) plans with matching contributions, paid time off, company holidays, tuition reimbursement, and career growth opportunities. The company ensures equitable compensation tailored to candidates’ education, skills, and experience, supporting their commitment to attracting and retaining top talent.

At Sodexo, diversity and inclusion are core values that shape the company culture, ensuring every employee is treated fairly and respectfully. Sodexo is committed to providing equal employment opportunities and embraces the unique contributions of each individual. Those interested in making a meaningful impact in healthcare operations and who possess leadership qualities aligned with Sodexo's mission are encouraged to apply for the Client Executive 1 role at UC Health Medical Center in Cincinnati, OH.

Job Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum of 5 years management experience
  • Minimum of 5 years functional experience in environmental services operations management
  • Strong leadership skills
  • Excellent communication abilities
  • Ability to work collaboratively
  • Experience managing multiple priorities
  • Passion for customer service
  • Knowledge of safety and sanitation compliance
  • Proficient computer skills and report management
  • Ability to engage effectively at all organizational levels

Job Qualifications

  • Bachelor’s degree or equivalent experience
  • Minimum of 5 years management experience
  • Minimum of 5 years functional experience in environmental services operations management
  • Demonstrated strong leadership skills
  • Strong communication skills with the ability to interact from frontline to C-suite
  • Business development skills to identify and target growth opportunities
  • Financial and creative problem-solving acumen
  • Experience with culinary production and safety and sanitation compliance preferred
  • Proficiency in computer skills and report management experience
  • Working knowledge of Sodexo Food Management System (FMS) and The Market Connection (TMC) preferred

Job Duties

  • Act as a trusted advisor central to the client partnership and key to delivering results that meet client needs
  • Have direct accountability for operational excellence - achieved by delivering on our contractual obligations and our service commitments that are: predictable, reliable, and repeatable
  • Lead business reviews, performance discussions, and strategic planning sessions with client stakeholders
  • Provide oversight of all assigned contracts or service components, ensuring consistent delivery across multiple sites
  • Drive operational performance to meet or exceed KPIs, service level agreements, and quality expectations
  • Ensure full compliance with contractual requirements, regulatory standards, and Sodexo policies

Job Criteria

Experience

Mid Level (3-7 years)


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