Client Concierge/Customer Service

Mr. Handyman is a leading home repair and maintenance company renowned for delivering exceptional service, high-quality workmanship, and a strong commitment through our "Done Right Promise." As a trusted name in the industry, Mr. Handyman is dedicated to providing reliable solutions that meet the diverse needs of homeowners across the country. The company has earned a reputation for professionalism and customer satisfaction by hiring the best talent and supporting its team members with advanced business systems and software. Our franchise model enables local entrepreneurs to run their own businesses under the well-established Mr. Handyman brand, ensuring personalized service and community engagement.

We are currently seeking a friendly and outgoing Office Professional to join our dynamic and fast-paced office environment. This role is critical in supporting our Service Professionals by managing inbound and outbound customer communications, organizing schedules, and providing an outstanding customer experience. The position offers a perfect blend of administrative responsibilities and customer interaction, making it ideal for individuals who are highly organized, detail-oriented, and skilled in communication. As an Office Professional, you will be instrumental in fostering long-term customer relationships by delivering a consistent and impressive service experience according to the Mr. Handyman Way, a proven process designed to impress customers at every interaction.

Our team members enjoy a collaborative and supportive workplace that values growth and advancement. With competitive pay ranging from $16.00 to $20.00 per hour based on experience, we also provide medical benefits and a retirement plan to support your well-being and future. This role offers flexibility in work hours, allowing you to balance your professional responsibilities with your personal life. At Mr. Handyman, joining our team means more than just having a job—it means building a career with opportunities to develop your skills and contribute meaningfully to the customer experience.

If you are a self-starter who thrives in a challenging and varied environment, has excellent customer communication skills, and possesses experience with office software like Microsoft Office and Excel, you will find this role rewarding and engaging. You will be empowered to make recommendations, manage customer expectations, and ensure efficient workflow and scheduling for the team. We value individuals who align with our culture, have a proactive attitude, and are passionate about delivering top-notch service day in and day out.