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Client Concierge (West Coast)

Grand Rapids, MI, USA|Remote, Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $35,500.00 - $124,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k
Holiday pay
vacation
Personal and family sick leave

Job Description

PwC, also known as PricewaterhouseCoopers, is one of the world’s leading professional services networks, delivering high-quality advisory, assurance, and consulting services globally. With a strong presence in numerous countries, PwC is renowned for its commitment to excellence, innovation, and creating value for clients across industries. This firm operates at the intersection of technology, business, and industry knowledge, helping organizations navigate complex challenges and seize new opportunities. At PwC, the culture emphasizes diversity, professional development, and a collaborative working environment where employees are encouraged to bring their full potential to their roles.

In the business services and support function at PwC, the Administrative Assistant role is pivotal in enabling smooth daily operations within the organisation. This position is designed to provide essential administrative support to senior executives and the broader team, ensuring effective management of schedules, coordination of meetings, and handling of confidential information. As an Administrative Assistant, you will work in a dynamic, fast-paced environment that demands high organisational skills and discreet communication abilities. You will be a trusted partner in facilitating operational efficiency and delivering a superior client experience.

This role requires a proactive, detail-oriented individual who embraces a learning mindset and continuously develops their skills to meet evolving business needs. PwC values individuals who can adapt quickly to change, anticipate the needs of others, and collaborate effectively across teams and departments. The Administrative Assistant will be well-versed in utilizing Microsoft Office Suite, social media tools, and emerging technologies to support virtual and in-person administrative tasks. You will also leverage collaboration platforms like Teams and Zoom to maintain seamless communication within the firm and with clients.

The salary range for this position is $35,500 to $109,120, with an extended range for Washington state residents up to $124,000. Compensation is influenced by experience, skills, qualifications, and location, with eligibility for an annual discretionary bonus. PwC offers a comprehensive benefits package including medical, dental, vision insurance, 401k retirement plan, holiday pay, vacation, personal and family sick leave, among others. Travel requirements for this role can be up to 20%, which means occasional travel may be necessary to support client sites or other office locations.

Joining PwC as an Administrative Assistant means becoming part of a global network of professional services experts committed to driving a differentiated client experience. You will play an essential role in supporting the firm’s commitment to professional standards, ethical conduct, and client confidentiality. This is a unique opportunity for candidates who are ready to contribute their organisational talents and administrative expertise within a prestigious and forward-thinking firm. PwC fosters an inclusive workforce and ensures equal opportunity employment for all qualified individuals. The successful candidate will demonstrate strong communication skills, a positive attitude, and the ability to work collaboratively in a fast-evolving environment.

Job Requirements

  • High school diploma
  • At least 1 year of administrative or PwC experience
  • Proficiency in Microsoft Office Suite
  • Ability to identify and address client needs
  • Clear written and verbal communication skills
  • Positive and collaborative team environment
  • Ability to provide virtual administrative support
  • Experience with travel arrangements and expense entry

Job Qualifications

  • High school diploma
  • At least 1 year of administrative or PwC experience
  • Bachelor’s degree preferred
  • Proficiency in Microsoft Office Suite
  • Clear written and verbal communication skills
  • Experience in administrative support or customer service
  • Ability to provide virtual administrative support
  • Experience with travel arrangements and expense entry
  • Positive and collaborative team environment

Job Duties

  • Provide administrative support virtually and in office or client sites as required
  • Demonstrate technical proficiency in Microsoft Office Suite and social media tools
  • Apply a learning mindset and take ownership of personal development
  • Share and adopt leading practices to continuously improve skills
  • Utilize emerging mobile and virtual support technologies
  • Leverage collaboration platforms such as Teams and Zoom
  • Work collaboratively and effectively in various settings
  • Support a global network of professional services firms
  • Drive a differentiated client experience aligned with firm service standards
  • Proactively anticipate client needs and resolve issues with urgency and discretion
  • Monitor requests and follow through to completion with a high degree of accountability

Job Criteria

Experience

Entry Level (1-2 years)


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