Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Equal opportunity employer
Job Description
America's Rehab Campus is a leading healthcare facility specializing in addiction treatment and recovery services. This organization is committed to providing compassionate and comprehensive care to individuals struggling with substance abuse and related challenges. The facility operates as a fast-paced healthcare environment dedicated to supporting clients in early recovery through a variety of clinical and administrative services. It stands out by prioritizing a safe, welcoming, and professional atmosphere that respects patient confidentiality and adheres strictly to HIPAA regulations.
The company is currently seeking an Evening Receptionist to join its team. This critical role serves as the first point of contact for clients, families, and visitors during evening hours. The Evening Receptionist is responsible for ensuring a smooth and secure environment within the facility while supporting both clinical and administrative teams. The role demands strong interpersonal skills, discretion, and the ability to manage sensitive and sometimes emotionally intense situations with compassion and professionalism. Key aspects of this position include greeting and checking in visitors, managing phone inquiries including crisis calls, monitoring entry points for safety and compliance, supporting admissions by collecting client information, and performing various clerical and administrative duties.
The ideal candidate for this position possesses a high level of organizational and multitasking abilities, along with conflict resolution and de-escalation skills necessary for intervening in difficult situations effectively. The role also requires a nonjudgmental attitude toward individuals in recovery and a professional demeanor that reinforces the facility's commitment to providing a supportive environment. The work environment involves frequent interactions with clients in early recovery and may require managing exposure to emotionally charged circumstances. Physical demands include sitting, standing, and occasional light lifting.
This position requires the candidate to hold a High School Diploma or its equivalent, with additional administrative or healthcare experience preferred. Prior receptionist or customer service experience is strongly desired. The candidate must demonstrate basic proficiency with computer applications such as Microsoft Office, email, and scheduling systems, alongside a sound understanding of confidentiality laws including HIPAA. Compliance with safety and health regulations is critical, including the requirement to obtain CPR/First Aid certification, Handle with Care training, and maintain a Fingerprint Clearance Card. Pre-employment screenings include criminal background checks, drug and alcohol testing, and TB testing.
America's Rehab Campus emphasizes equal employment opportunities and maintains a drug-free workplace. The facility complies with Veteran and ADA regulations, ensuring an inclusive and supportive work environment. The Evening Receptionist role not only supports the operational efficiency of the campus during critical after-hours periods but also contributes to its mission of delivering excellent care and fostering recovery with dignity and respect.
The company is currently seeking an Evening Receptionist to join its team. This critical role serves as the first point of contact for clients, families, and visitors during evening hours. The Evening Receptionist is responsible for ensuring a smooth and secure environment within the facility while supporting both clinical and administrative teams. The role demands strong interpersonal skills, discretion, and the ability to manage sensitive and sometimes emotionally intense situations with compassion and professionalism. Key aspects of this position include greeting and checking in visitors, managing phone inquiries including crisis calls, monitoring entry points for safety and compliance, supporting admissions by collecting client information, and performing various clerical and administrative duties.
The ideal candidate for this position possesses a high level of organizational and multitasking abilities, along with conflict resolution and de-escalation skills necessary for intervening in difficult situations effectively. The role also requires a nonjudgmental attitude toward individuals in recovery and a professional demeanor that reinforces the facility's commitment to providing a supportive environment. The work environment involves frequent interactions with clients in early recovery and may require managing exposure to emotionally charged circumstances. Physical demands include sitting, standing, and occasional light lifting.
This position requires the candidate to hold a High School Diploma or its equivalent, with additional administrative or healthcare experience preferred. Prior receptionist or customer service experience is strongly desired. The candidate must demonstrate basic proficiency with computer applications such as Microsoft Office, email, and scheduling systems, alongside a sound understanding of confidentiality laws including HIPAA. Compliance with safety and health regulations is critical, including the requirement to obtain CPR/First Aid certification, Handle with Care training, and maintain a Fingerprint Clearance Card. Pre-employment screenings include criminal background checks, drug and alcohol testing, and TB testing.
America's Rehab Campus emphasizes equal employment opportunities and maintains a drug-free workplace. The facility complies with Veteran and ADA regulations, ensuring an inclusive and supportive work environment. The Evening Receptionist role not only supports the operational efficiency of the campus during critical after-hours periods but also contributes to its mission of delivering excellent care and fostering recovery with dignity and respect.
Job Requirements
- High School Diploma or equivalent
- additional administrative or healthcare experience preferred
- previous receptionist, front desk, or customer service experience preferred
- strong communication and interpersonal skills
- ability to remain calm and professional in high-stress situations
- basic computer skills including Microsoft Office, email, and scheduling systems
- understanding of confidentiality and privacy laws, HIPAA knowledge preferred
- reliable and punctual with ability to work independently
- minimum two years of experience in a related field preferred
- CPR/FA Certification to be obtained within 30 days of hire
- current Fingerprint Clearance Card or proof of application within 7 days of hire
- Handle with Care certification to be obtained within 30 days of hire
- successful completion of criminal, county and state background checks
- successful completion of drug and alcohol testing
- successful clearance of TB testing upon hire and annual screening
- must attend clinical oversight with BHP minimum twice per month
Job Qualifications
- High School Diploma or Equivalent
- additional administrative or healthcare experience preferred
- previous receptionist, front desk, or customer service experience strongly preferred
- strong communication and interpersonal skills
- ability to remain calm and professional in high-stress situations
- basic computer skills (Microsoft Office, email, scheduling systems)
- understanding of confidentiality and privacy laws (HIPAA knowledge preferred)
- reliable, punctual, and able to work independently
- minimum two (2) years of experience in related field preferred
- CPR/FA Certification to be obtained within first 30 days
- Fingerprint Clearance Card - have current card or show proof of applying within 7 days from hire date
- Handle with Care to be obtained within first 30 days
- successful clearance of pre-employment criminal/county/state background check
- successful clearance of pre-employment drug and alcohol testing
- successful clearance of TB PPD testing upon hire and annual screening of TB symptoms
- attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month
Job Duties
- Greet and check in visitors, clients, and vendors in a courteous and professional manner
- answer and direct incoming phone calls, including crisis or after-hours inquiries
- monitor facility entry points to ensure safety, security, and compliance with visitation policies
- verify visitor credentials and maintain accurate visitor logs
- provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)
- support admissions team by collecting basic client information and notifying appropriate staff of arrivals
- respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals
- perform administrative tasks such as filing, data entry, and organizing paperwork
- coordinate communication between departments during evening hours
- maintain cleanliness and organization of the reception area
- assist with light clerical duties as needed
Job Criteria
Experience
No experience required
Job Location
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