Client Concierge: Part-Time

It’s A Secret Med Spa is a prestigious and nationally recognized medical spa that specializes in enhancing natural beauty through advanced injectables, laser treatments, and various aesthetic services. With locations across the United States, this elite med spa is dedicated to empowering individuals to feel confident and unstoppable in their everyday lives. The company prides itself on creating a welcoming and vibrant culture, making it not only a leader in the aesthetic industry but also a fabulous place to work where employees grow both personally and professionally. The team at It’s A Secret Med Spa is passionate about delivering exceptional experiences and results, driven by a commitment to excellence and client satisfaction.

As part of this dynamic and fast-paced environment, It’s A Secret Med Spa is seeking a confident, driven, and enthusiastic Client Concierge to join their team. The Client Concierge position is essential to the company’s success, acting as the first point of contact for clients and playing a pivotal role in ensuring that every patient receives outstanding care, attention, and service from the moment they walk through the door. This role requires a warm, friendly, and polished individual who thrives in a fast-paced setting and is dedicated to providing an exceptional customer experience.

The Client Concierge will manage front desk responsibilities including greeting clients warmly in person and over the phone, checking patients in and out, assisting with appointment scheduling, and maintaining an organized and professional environment. They will provide basic education about the comprehensive menu of services offered, ensuring that clients feel informed and comfortable throughout their visit. Additionally, the Client Concierge will support providers and managers by managing appointment books and ensuring smooth communication across the team. Key to this role is maintaining compliance with company policies and HIPAA regulations to protect patient confidentiality and uphold the integrity of the company.

This position requires a flexible schedule, including availability to work weekends, and a friendly demeanor paired with excellent communication skills, both written and verbal. The ideal candidate will have at least one year of customer service experience, preferably in a med spa or medical office setting. Attention to detail, the ability to multitask, and a genuine desire to provide outstanding service are critical traits for success in this role. Knowledge of Microsoft Office applications is necessary, and bilingual candidates are preferred to serve a diverse client base effectively.

Working at It’s A Secret Med Spa means joining a company where your contributions are valued, your professional growth is nurtured, and your enthusiasm for client care can shine. The team-oriented and supportive culture ensures every member feels part of a big, fabulous family. If you are passionate about delivering high-quality service and thrive in a friendly, energetic atmosphere, this opportunity as a Client Concierge is a perfect match to take your career in aesthetics to the next level. You’re going to love being part of It’s A Secret Med Spa Medspa and the exciting culture it offers.