Client Concierge

Chewy Vet Care is a pioneering veterinary healthcare company dedicated to transforming the veterinary care experience by building practice environments that promote success and wellbeing for veterinary teams. Established with a vision to offer personalized, patient-centric care, Chewy Vet Care has launched new veterinary practices equipped with advanced equipment and purpose-built technology in early 2024. These initiatives are designed to help veterinary professionals deliver their best medicine and focus on exceptional patient care and pet parent relationships. As a comprehensive veterinary practice, Chewy Vet Care aims to become the most trusted and convenient destination for pet parents and partners nationwide, offering a collaborative and supportive work environment that values both the work and the personal needs of its team members.

The company emphasizes a culture centered around teamwork, innovation, and excellence, making it an ideal workplace for those who are passionate about animal health and customer service. Chewy Vet Care is committed to providing competitive benefits and flexible scheduling options that accommodate diverse lifestyles, promoting work-life balance and professional growth. Their commitment to fostering a nurturing environment ensures that veterinary teams have the resources and support needed to thrive and provide lifelong care to their patients.

The Client Concierge role is a full-time clinical team position within Chewy Vet Care's Healthcare Practice Team. This position serves as a vital front-facing member of the veterinary practice, acting as the welcoming point of contact for pet parents and assisting the clinical team with seamless patient intakes and communication. The Client Concierge is responsible for embodying the company culture, collaborating effectively with veterinarians, veterinary technicians, veterinary assistants, and practice managers to deliver outstanding service and create a memorable pet parent experience.

This role is perfectly suited for individuals with strong social and communication skills who enjoy working in a dynamic, fast-paced environment. The Client Concierge applies proficiency with integrated technology, specifically Practice Information Management Systems (PIMS), to manage client interactions efficiently. They uphold the practice's Standard Operating Procedures (SOP) and Standards of Care (SOC), maintain cleanliness and orderliness in the workspace, and assist with inventory communication and management.

Additionally, this position requires physical stamina, including standing or walking up to 80% of the shift and the ability to lift and move weighted items with proper team assistance. The role encourages continuous professional development and compliance training to ensure team members are well equipped to meet the evolving needs of the veterinary care field.

Chewy Vet Care is an equal opportunity employer committed to inclusive hiring practices. They provide accommodations for applicants and employees with disabilities and those requiring religious accommodations, fostering a diverse and respectful workplace where every team member is valued and supported.