Client Concierge

Chewy Vet Care, PLLC is a pioneering comprehensive veterinary practice dedicated to transforming the veterinary care experience from the ground up. Founded with a mission to provide personalized, patient-centric care, Chewy Vet Care aims to become the most trusted and convenient destination for pet parents and partners everywhere. The company is building veterinary practices with a unique culture and environment where veterinary teams are empowered to succeed every day. This is made possible through cutting-edge facilities, advanced equipment, and purpose-built technology designed to support veterinary professionals in delivering the highest quality care. The emphasis is on creating a workplace that prioritizes both the customer and team member experience, fostering collaboration and comprehensive support to enable the team to perform at their best. Chewy Vet Care also values work-life balance, offering competitive benefits and scheduling flexibility suited to different lifestyles, making it an employer of choice for veterinary professionals who seek growth alongside compassion and care.

The role of Client Concierge is a full-time position within Chewy Vet Care's Healthcare Practice Team, integral to the seamless operation and client experience of the practice. This position offers an opportunity to engage directly with pet parents, delivering exceptional customer service and supporting the clinical team. The Client Concierge is responsible for managing patient intakes and all front-end client interactions, ensuring that pet parents feel supported and valued throughout their visit. The role thrives on excellent communication skills, empathy, and a passion for helping both people and pets. The Client Concierge works closely with veterinarians, veterinary technicians, assistants, and the practice manager, contributing to a warm, caring, and efficient environment. A key part of the role is proficiency with integrated practice management technology and adherence to the practice's Standard Operating Procedures and Standards of Care. This position supports inventory communication, maintains cleanliness, and participates in continuous professional development and compliance training. Additionally, the role may require weekend work and occasional travel. By joining Chewy Vet Care, Client Concierges become part of a forward-thinking team that values respect, collaboration, and continuous growth, contributing to long-lasting care relationships with pet parents and their beloved pets.