Client Concierge

The American Arbitration Association (AAA) is a premier provider of arbitration and mediation dispute resolution services, renowned globally for its commitment to exemplary service and professionalism. As an established non-profit organization, AAA has consistently been recognized among the top 50 best non-profits to work for by the Non-Profit Times, underscoring its dedication to fostering a positive, engaging, and dynamic workplace environment. AAA prides itself on offering rewarding careers that thrive on a fast-paced and results-driven atmosphere, where employees are supported through competitive compensation packages and a comprehensive suite of benefits including medical, dental, orthodontia, vision coverage, student loan repayment, a robust 403(b) retirement plan with a substantial company match, discounted pet insurance, and generous paid time off.\n\nLocated in Los Angeles, CA, this role of Client Concierge represents a vital frontline position within the AAA hearing facilities, specifically designed to provide unparalleled client service in a fully onsite capacity. This position serves as the pivotal first point of contact for all clients, arbitrators, mediators, and visitors, ensuring a warm, professional, and memorable experience from arrival through the conclusion of their engagement with AAA. The Client Concierge is charged with managing the front-of-house operations to facilitate effective hearing room setups and ensure all in-person hearings proceed seamlessly. \n\nIn addition to overseeing reception duties and client inquiries, the Client Concierge supports business development efforts during non-hearing periods, contributing to event coordination, marketing preparation, client outreach, and the logistical management of client-facing events and regional training programs. The role demands exceptional interpersonal skills, a proactive approach to problem-solving, and the capacity to balance multiple priorities under pressure while maintaining exemplary customer service standards.\n\nCandidates should reside within 125 miles of the Los Angeles office to fulfill the fully onsite requirement. Compensation for this position ranges from $67,700 to $71,700 annually. This role offers a unique opportunity to join a respected organization known for its integrity, professionalism, and dedication to dispute resolution excellence, providing a platform for personal growth and impactful client engagement in the legal and business services environment.