Client Concierge

It’s A Secret Med Spa is an elite medical spa brand with locations across the United States, known for empowering individuals by enhancing their natural beauty through cutting-edge injectables, advanced laser treatments, and comprehensive aesthetic services. This innovative med spa chain prioritizes a client-centered approach, offering personalized beauty solutions designed to boost confidence and promote well-being. With a commitment to excellence and a reputation for quality, It’s A Secret Med Spa has cultivated a vibrant culture that supports professional growth, creativity, and a shared passion for beauty and self-care. The company emphasizes a positive, polished, and passionate workforce, reflecting its mission to make people feel unstoppable in their daily lives while delivering exceptional service and results.

Joining It’s A Secret Med Spa as a Client Concierge means becoming part of a dynamic and supportive team dedicated to creating memorable client experiences from the moment of greeting through completion of service. This role is full-time and offers a competitive base salary combined with commission opportunities, along with an attractive benefits package that includes paid time off, multiple health insurance options, dental, vision, disability coverage, and more. As a Client Concierge, you will serve as the friendly, knowledgeable face of the spa, managing front desk operations, scheduling appointments, educating clients about various treatments, and ensuring a welcoming environment that aligns with company standards.

In this important position, you will greet clients warmly both in person and over the phone, providing clear and helpful information about the broad spectrum of medical spa services available. Your organizational skills will be key as you handle check-ins and check-outs efficiently, maintain inventory levels, and assist providers and managers in keeping appointment books accurately. Your role will also include maintaining cleanliness and professionalism in the facility, supporting smooth operational processes, and ensuring the point-of-sale system is accurate and up to date. By balancing multiple tasks and exhibiting exceptional customer service, you will help sustain the spa’s reputation for excellence and client satisfaction.

This role requires someone who thrives in a fast-paced environment, can communicate effectively with clients and team members, and is proactive in anticipating needs and solving problems. You will be an enthusiastic, friendly, and professional team player who is eager to contribute to a positive workplace culture and committed to the highest standards of confidentiality and ethical conduct. If you’re looking for a rewarding opportunity to leverage your customer service experience while advancing in the medical aesthetics field, the Client Concierge position at It’s A Secret Med Spa offers an exciting and fulfilling career path.